Excelsior still freezing and taking crystals with no rewards

Excelsior is still freezing up. I thought maybe they would fix it during the last 2 maintenances.
After clicking the button, the crystal drops and then the Excelsior window freezes, with the X turning grey so you can't close it.
After refreshing the page to get out of it, the crystals are gone and there's no rewards in star or on excelsior totals.
I have deleted cookies, have latest Flash player version, etc. Several other people have same problem.
I lose 2-3 crystals a day trying to use them, with no help or reimbursement from support.
Please fix the glitch.

If you spin the excelsior and recieve crystals do not spin it again to use the new ones you got, You need to close excelsior and reopen. If you do not the game freezes and takes the gem amount for the spin thinking you dont have crystals. When you reload game gems are gone ( no confirmation it would take gems) and your crystals are gone too.
Happened to me a few times before I noticed my gems were gone.

Artillerist level 63 using Chrome

This finally happened to me today. In my case:

after clicking the button, there was no sound & no crystals dropped into the oven.
the X in the upper right corner greyed out
after about 30 seconds the counter showed one crystal gone, the X came back from grey and there was no reward given.
Tried again and it happened a second time.
After refreshing it worked as usual.

Quote:

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Originally Posted by Perwyn

[...] After refreshing it worked as usual.

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Refreshing a Flash based game is an acceptable workaround (not particularly desirable, however); the million dollar question here is, did you get back the crystals (2?) from the initial failed attempts? (assuming you keep track of crystal counts at all times)

Nope did not get back the lost crystals. Count went from 6 to 5, then 5 to 4 with no reward given. After refreshing they were still at 4. You know me..... I keep track of everything!

No I did not get the crystals back either and support has not answered the ticket I wrote a few days ago and Mods I talked to in chat did nothing also.

http://forum.thesettlersonline.net/t...ith-no-rewards

The difference in my case was the lost Gems. So people should watch gem amount you have before and after using crystals

Excelsior still freezing and taking crystals with no rewards for me also :/

Same here, though this only occurs if I click on the Excelsior, leave and then re-enter the Excelsior to process crystals without restarting the game first. Perhaps this will help the devs figure out what might be the piece of code triggering it for at least some of us.

Thanks to all who posted, at least i'm not the only one. BB still hasn't answered my ticket from last week.
And no reimbursement for the growing number of lost crystals.

Quote:

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Originally Posted by MM3Lee

Same here, though this only occurs if I click on the Excelsior, leave and then re-enter the Excelsior to process crystals without restarting the game first. Perhaps this will help the devs figure out what might be the piece of code triggering it for at least some of us.

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Ah..... glad you posted this, I'll be careful to not leave once I start, or refresh if I do leave. Thanks!

It would be nice if BB at least acknowledged the problem.
No reply to tickets, no reply from Mods who say they will look into it.
And no reply to bug report to at least say they are looking into it...

Quote:

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Originally Posted by AlliNel

It would be nice if BB at least acknowledged the problem.
No reply to tickets, no reply from Mods who say they will look into it.
And no reply to bug report to at least say they are looking into it...

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Hello Settlers,

The issue reported in this thread is currently being investigated by our developers.

Thank you,

Aeyline

Been having the same problem for the last week -- cannot even remember how many crystals I've lost -- very frustrating.

For the Steam connection, this occurs when you use the Chrome plugin. If you use Chrome to access the game through the browser login route, I would not be surprise that happens as well.

Same thing happened to me. I consume gems, crystal and never got rewards for it. So for now I use the Excelsior once and then I close it to prevent from happening again.

OK, today I cleaned out my star menu resources tab of mahogany logs and grout before starting. I don't always remember to do that. I was tracking each turn as it happened in a spreadsheet when Excelsior froze. After refreshing I saw that there were 9 snippets in Long Letters but I had only 8 logged. Started playing again. There was a second freeze after another few turns. After refreshing I saw that I had 300 mahogany logs in star menu or (15 turns x 20) but only had 14 mahogany log turns in my spreadsheet.

So in this instance I did get my loot, it was just hard to tell. It was only because I was tracking each turn as it happened that I caught it. I will continue to use this tracking method and next time there's a freeze will report again.

Same thing happened again as in the above post, except in the reverse order. After 1st freeze, had 1 extra turn worth of mahogany logs in star menu, after second freeze had 1 more snippet. It appears to be working alright after all, just very hard to tell. Will continue to track and post as necessary.

still getting freeze-up on chrome and IE, but reward is now being received after reloading the game, just a nusance now.
Althought it happens less if i have no ohter windows open or other games running.

I, too, have been tracking this and I've made an interesting discovery. If I use crystals, it freezes in Chrome, Firefox and Opera and I have to refresh. If, however, I use Gems instead (I won some in a contest so I figured "why not?") there were no freezes at all, not in any of the three browsers. Not exactly a scientific method of testing, but it did make me wonder if there's a reason for the discrepancy in outcomes. Perhaps the dev team could find this to be a helpful "clue."

I was using gems yesterday when I had 4 freeze ups in total. I hate to admit to using gems for it, but what the heck.