Quote:
NEW FEATURES
Guaranteed loot: This mechanism will guarantee a drop of a rare item reward, if the item did not drop after a specific amount of rolls on the loot table. This mechanism will reduce the frustration among the community for being dependant on "luck". More info on affected game elements to follow.
That appeared on test server the other day. It may be the fix to this problem to some degree. If I were to make bets, I'd be saving Crystals now and once it goes live, start trying for it again. I'd imagine that "guaranteed counter" only starts with the implementation of that feature rather than already having kept track of it.