I have a Question for u

Do u think that at some stage... You might turn PRO? U know post messages that your having a problem with log in's!

That the site is currently, I dunno - having some problem...

Do you think that rather than having your players, pull out their hair and delete cookies, reboot computer, search online for ages to see if it is just them.

Do you think you can turn PRO... and have someone post in a forum that it's not just them it's a problem shared by many.

MY Question is - will you at some point become responsible and inform people when there is a problem??????


Cos right now me and many that play the game are thinking.... Is this game run by a 12'yo kid - who could not fix the problem or tell anyone, that a problem existed because his MOMMY - sent him to his room?

It was posted on their Facebook. And maybe they did not post here because they could not log in to post?

Oh nice u defending them... well good on u..

do not support them being held responsible...

If I run the game - there would be an offsite forum - for all to log in at anytime so people could not waste there time deleting cookies rebooting PC's... searching online for a word - heads up to the pathetic - not everyone has anything to do with facebook - I would rather stick a burning stick into my eye than read what people on facebook have to say.

So you are mad because they did not tell people that uPlay was down... even though they did so on multiple Ubisoft and BlueByte accounts... but because they did not inform people in a way of your liking... they did not tell people?

Hmm. :confused:

Do you happen to like Google, or are they evil too? Because a simple search of "is uPlay down right now" is pretty handy as well. If not, I guess you can drop Ubisoft your personal number and they can call you each time.

It is a game. Calm down, Pixels is pixels, they come and they go. And seeing as this game has a long, long, long, long, long, long, long, long, long, long history of going down at random times and never ever, ever never, never, never, never being fixed quickly... I would highly recommend not taking things so seriously.

In the mean time, here is a cat eating pancakes...
https://media.giphy.com/media/3o7btP...ANqw/giphy.gif

When talking to a troll rule one...

Find another bridge.

Have a good day.

Gazza1 I couldn't agree more. I tried for 5.5 hrs to log in, didn't know what adolescentes team was working on it, but when ask in T.O the response was very blunt they new and had a good team working on it

Agreed Gazza1. Communication could be improved. Always have to think about the customer.

agree but usually go lookin for why ...

my biggest issue is the info is on Facebook and me refuse to have anything to do with that site so me never gets any info till afterwards ...

info should be posted to first login page

100% agree. Not everyone has a FB account and there's no "requirement" to have it, to play this game. There's a login page and message are usually there, when there's outages (granted takes a while to get there most times). This time, it never was there and the outage was what 10 hours? Working in IT and software development, if this is how we would deal with our customer - we wouldn't have a job anymore!

Oh and don't forget the "we're sorry" cheese sandwiches or fish....that are useless. That really compensates for the gold mines that depleted during the outage. Yes, understand it's pixels, but many people spend MANY hours on these pretty pixels!

I have to bow here: Leau has gone above and beyond.

I could not agree more with

You do not need a Facebook account to view BlueByte's page, it is open to everyone. One click away from the log in page here.

My main point is this was a problem with Ubisoft, it told us so when we tried to unsuccessfully log in. This is a BlueByte forum. Complaining here about a problem with Ubisoft is going to get you nothing as they do not read this. You might as well blame the waiter at Denny's because you do not like the material the seats are made out of. The employees at BlueByte have to log in just like everyone else. If they cannot log in due to a problem with Ubisoft's server... what do you want them to do?

For once... it is not their fault. Be mad with the proper people please.

Quote:

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Originally Posted by Leau

100% agree. Not everyone has a FB account and there's no "requirement" to have it, to play this game. There's a login page and message are usually there, when there's outages (granted takes a while to get there most times). This time, it never was there and the outage was what 10 hours? Working in IT and software development, if this is how we would deal with our customer - we wouldn't have a job anymore!

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Well said... It would be nice to see a little professionalism displayed when these things do occur... too often we're left in the dark for hours with no feedback as to whats happening.

What could they do?

Well how about a simple solution?

A off website forum?

Simple and easy, does not run on the game servers... Independent and it's sole use is for players to talk to other players.

Would be good to talk to a rep from the game in said forum....

Main point is that during a unplanned down time, there is a place to go to talk to others and get the information, that it is not just YOU!

GET IT?

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Originally Posted by SweaterPuppies

You do not need a Facebook account to view BlueByte's page, it is open to everyone. One click away from the log in page here.

My main point is this was a problem with Ubisoft, it told us so when we tried to unsuccessfully log in. This is a BlueByte forum. Complaining here about a problem with Ubisoft is going to get you nothing as they do not read this. You might as well blame the waiter at Denny's because you do not like the material the seats are made out of. The employees at BlueByte have to log in just like everyone else. If they cannot log in due to a problem with Ubisoft's server... what do you want them to do?

For once... it is not their fault. Be mad with the proper people please.

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Just to be clear, this is not about Ubisoft and uplay being down, this is how the "outage" is communciated to BlueByte's customers. This isn't the first time Uplay has been down and udpates on the login page has happened a few other times, when things arent' running smoothly....

Just they aren't consistent, have to go hunting. I look on main page, I look in forum, and then look on FB.

Oh, by the way, the update on FB wasn't until 3 hours after the issue started. Prior to that it was just in response to peoples posts. So even there, it was had to be hunted for.

Also, just in case your not aware, Ubisoft owns Blue Byte.

Yes, Ubisoft owns Blue Byte. Just like McDonald's owns Boston Market. If you get a bad Big Mac at McDonald's you do not go into a Boston Market and complain.

I am glad I wasn't playing when "something" happened to the game.. :D

Was reading through the posts, and most certainly do not want to take sides (both have valid perspectives).. but SweaterPuppies..
as much as I like your posts, I felt lost on your last argument..

i.e. isn't counter point being made, "If you get a foobar at Boston Market you do not go into a McDonald's and complain."?

to elaborate.. isn't the facebook page in question also for the game, not of ubisoft?
and how many would know or care that the game is owned by Blue Byte, and Blue Byte is owned by UbiSoft, and UbiSoft is owned by foobar..
Shouldn't customers have to care less about who owns what? especially with companies buying companies every other day.. the information is not even static..

Last but not the least.. I am Settlers fan, since the days of Settlers 2,3 and 4.. and can still recall, when settlers 7 (Path to kingdoms) had come out, it was 3 star rated on Amazon.. and the reason was, most reviews stated that they dislike the idea of having to connect to ubi servers to play the game they purchased..

This is not a purchased game, but I think customers in general do dislike the idea that eventually these internal company mandates to use single point of failure services etc can back fire (they do have advantages as well, which is why they do it), and in those times, IMHO, customers have every right to be furious with the product they interface with everyday.. rather than account for some internal implementation details..

My 2 cents.. hoping to help the conversation as well as Settlers Online / Blue Byte / Ubisoft / FooBar (ShareHolders? :D.. I don't know anymore :p)....

Wow... so that is why I could not login most of the day.
And here I thought my location was blocking the game site.

Are we going to get some kind of gift for the time wasted?
Like maybe a free Premium day??

Quote:

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Originally Posted by SweaterPuppies

Yes, Ubisoft owns Blue Byte. Just like McDonald's owns Boston Market. If you get a bad Big Mac at McDonald's you do not go into a Boston Market and complain.

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Okay, been biting my tongue this entire thread with the nonsense that has been pontificated, but this analogy is preposterous. If you are attempting to draw a comparison to the prior post:

• Complaining to a parent corporate department is very reasonable. At least such a request will get proper direction for resolution.
• Comparing a retail location to a corporate office is silly. In your analogy, you should at least put the parties in the respective order (McDonald's Corporation owns Boston Market).

While I am spending time on this thread...

Quote:

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Originally Posted by SweaterPuppies

[...] For once... it is not their fault. [...]

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Yes it is. A parent company is responsible for any and all failures of 3rd parties or sub-divisions. They are the ones providing service to the customer - the players. On one hand, I realize it is a 'free' game, but to attempt to dismiss the responsibility?? Please, you know better than this. Were you just feeling frisky when posting in this thread?

Quote:

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Originally Posted by SweaterPuppies

[...] Do you happen to like Google, or are they evil too? [...]

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No, and yes they are. (Not related to this tread, but could not resist).

Quote:

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Originally Posted by SweaterPuppies

[...] In the mean time, here is a cat eating pancakes... [...]

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Cool kitty with good taste.

what is the mystery of the forgotten