Login Problem

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10-22-17 01:23 pm
Schipperke

Login Problem

For the past hour or so I have been trying to login with no success. This is as far as my loading screen goes:

https://snag.gy/QtKOWA.jpg

I've cleared the cache, tried different browsers, and restarted the computer. Nothing is working. I play on Ares and Newfoundland servers and am having the same problem on both of them.
10-22-17 02:06 pm

I am having the same problem. I play a Steam account on NorthIsle which crashed and I can not get back online there. I play in browser on Zeus, which was still running until I shut down to try a restart. Now I cannot get back on there either. :(
10-22-17 02:07 pm
DJHerbalT

Same
10-22-17 02:11 pm
Mad_Scottish

Yep, same issue.
10-22-17 02:30 pm
knUk23

Same problem, stops at slightly different places on the load bar each time. Tried firefox, chrome, IE, and the game's standalone browser.
10-22-17 02:38 pm
wordslinger2

problems for sure, sometimes just locks during loading as above, sometimes can get a message about file load failed. tried 2 different computers and both firefox and edge
10-22-17 02:48 pm
Sherman_Grant

Have 3 or 4 guild members with the same issue...
10-22-17 02:50 pm
Rath2040

Same problem here.
10-22-17 04:34 pm
Crazy-Beard

Easy to sign in, yet when I click "PLAY" the loading is redonkalous ! All my other games work fine. Only TSO is giving me problems. Reset the Modem twice. Cleared history and cache. Still same problem. I'm loosing premium time and patience fast
10-22-17 04:39 pm
Schipperke

Still unable to log in, have been trying for 5 hours now. Premium time is being wasted, and the returns I can expect from the event are diminished because I am unable to send out explorers or do adventures. Very disappointed with this.
10-22-17 04:47 pm
Albatra

I am also experiencing difficulty logging in, losing buff time and opportunity to send out explorers etc again. I was on earlier today with no issues, and now everything is sitting idle... Not pleased.
10-22-17 04:48 pm

same here. :(
10-22-17 05:17 pm
zocha

wtf

unable to log inunable to log in,loosing time and patience very fast
10-22-17 08:47 pm

I still cannot play. Neither of my islands will load.

http://prntscr.com/h0rk7n

http://prntscr.com/h0rkgl
10-23-17 12:17 am

Cleared cache and game loaded on both servers - thank you
10-23-17 02:42 am
BB_Odhran

Hey guys!

We are sorry for the login issues that happened over the weekend. Our team was quick to look into the issue and offer some help to get everyone back in.

If you are still facing issues with this, please try clearing your cache (Yes, I know the typical answer. It does work though and is one of those go to answers) and trying again for me. If you still have the issues please poke me.