2/23/19 10:20am EST
Can login, but game will not load. Anyone else having this issue?
Have tried chrome and IE.
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2/23/19 10:20am EST
Can login, but game will not load. Anyone else having this issue?
Have tried chrome and IE.
What happens when you attempt to login?
-BB_Odhran
Mine is stalling on second load bar with the valentine picture approximately 40-45% loaded. Have logged out cleared all caches and logged back in all to no avail, also shut down all other things connecting to internet including my wife's PC.
It can take around 5 minutes to get past that screen. I go use the restroom, get a soda, grab a snack. Sometimes it's still not loaded after all that, but it eventually does load. Takes a whole lot of patience.........
This game is requiring a lot of patience in many aspects.Quote:
Originally Posted by Perwyn
im stuck on the loading screen, been loading for over an hour
It took me a few hours to login today.
If using IE, I find hitting refresh on the page helps. If the 5 min wait doesn't work, I try that and 10 seconds later I'm in. Like it gets stuck in a loop while loading or something.
I have the problem that i get a login failed and a captcha wich is not really working since about 10 days. I tried different browsers on different pc / mac. reseting my password also didn't work as i did not get any mail from bb to rest the password.
Writing now from a account that i found out still exist. But want to have my account ron-fu back
Please contact support about this issue please. You can contact them here.Quote:
Originally Posted by ron_fu
-BB_Odhran
Sorry, the "Please contact support..." is an unacceptable solution. UbiSoft and Blue Byte have online games that do not have registration or log-in issues and are seamless to play...
The real issue is whether or not it is easy to register, log-in and seamlessly play The Settlers Online... If it isn't then the game will loose players and diminish the Settlers Community and its gaming experience.
UbiSoft and Blue Byte should provide the resources necessary to fix these chronic game crippling bugs now! It should not take minutes (plural) or hours to log-in to the game and play. And the game should work in all the popular browsers equally well if UbiSoft and Blue Byte want The Settlers Online to be successful and grow...
Really do you think these kind of problems would be tolerated by the Assassins Creed or Rainbow Six Siege crowd? All we are asking for is a game that we can easily log-in and play... Please fix these bugs now!
P.S. A Password change at: [ https://support.ubi.com/en-US/Account ] may or may not help...