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every time I try to send a trouble report, after I hit send, a window pops up saying enter a valid email address...tried 5 times...can't get through to BB. Anybody else having this problem, and if so, what can be done to send contact report to BB (how do I do it) Thanks
They say you can send an email to <ingame.support@thesettlersonline.net>
Also of course MCC would get the flu when there's double loot to be had.
Yes. I get the same issue as OP. I've started a FOTM. When it comes to the quest to open the gate, I've applied the key, but the gate did not open this time. I refreshed and there is no key in star and the gate remains closed. I'm stuck. Please help.
I'm stuck too in that MCC, and I cannot send ticket. I don't want to cancel the adventure, I already spent resources and troops. I wasted premium time and buffs.
If the adventure was broken, why did they include it in the event merchant?
I had that problem after the new login protocol happened. I sent in a support ticket (link from the main screen). They replied it was a known issue and were working on it. It took 3 or 4 days but it's okay for me now.Quote:
Originally Posted by sirulrick
Also stuck at adventure: At the foot of the mountain and had issue with Support Contact form (e-mail address invalid). I updated profile with Ubisoft account and tried again. Contact form still failed.
I then reported issue via e-mail to account.support@thesettlersonline.net. Got a response that began with "We have received your query and will get back to you as soon as possible."
Hope this works.
Hope is all we have. I've been waiting for two days and still haven't heard anything but that automated response. If I cancel, I'm losing the resources and the card, but now I can't do anything during this event. I wasted a premium token already. They shouldn't have included MCC in the merchant. They should have indicated a procedure in the case we get stuck.Quote:
Originally Posted by RMAGPILE
well the new update on test that added the Easter event also included a note that they fixed the MCC buffs again. So the next update should fix it on live. In the meantime the regular link to support is fixed again also, so you can try contacting them again to see if they can refund the adv, since it will likely expire or you will have to cancel before that update happens.
All players were advised on the home page DO NOT do MCC ventures and BB would update when they were not broken.
The advice is take screenshots, Send a ticket and cancel the venture.
Quote:
Dear Settlers,
As already mentioned in forums, we are aware that certain difficulties might occur while playing the Mountain Clan Campaign maps. While we believe that we are close to finding a proper solution, we want to reach out and ask that you postpone engaging with Mountain Clan Campaign maps until we deploy a fix.
We appreciate your patience with this matter and we'll update you with more information as it becomes available.
Happy settling,
BB_Saqui
Why was the MCC included in the merchant at the start of the event?Quote:
Originally Posted by MOD_V4lkyrie
Why would you assume that people read everything on the home page?
Why is this game falling apart?
I wish the Mountain Clans were fixed. I would be playing them during this event. TSO doesn't get a 100% XP boost very often. My suggestion would be this:
Have a mini 1 week MCC event. Offer the 100% XP or greater boost along with something in the merchant to get extra things. ( Like what? , I'll tell ya) :]
Offer "Foot of the Mountain" for frags (more than one please) Also it would be exciting to get more things available. At the proper Level, let the players get a swing at one: Stronghold (price?) Meadhall (price?) Smokehouse (price) etc etc...... Also a new building that converts Frags into Obsidian ? ( wishful thinking )
I really like the Mountain Clan Ventures but it's kinda slow going with getting the Crystals needed.
Bonus Idea: Having skins or themes for the Players Island. I personally think the Mountain Clan / Nord's viking theme is cool.
I wish there were more buildings that had these Design elements.
Update to reported issue via e-mail to account.support@thesettlersonline.net (stuck at adventure: At the foot of the mountain) reported last Saturday, March 14, 2020 1:15 PM:
Saturday, March 14, 2020 1:20 PM: Part of E-mail response: "We have received your query and will get back to you as soon as possible."
Sunday, March 15, 2020 4:05 PM: Part of E-mail response: "we would like to ask that you cancel the adventure so that we can send you a new one". I immediately cancelled the adventure and responded (e-mail) to "get back the 37,500 platinum and 8,750 mahogany planks for the creation of 5 Building Repair Kits"
Tuesday, March 17, 2020 8:39 AM: Part of E-mail response: "We just sent you a compensation for the Unknown Region adventure". At the foot of the mountain adventure was indeed sent to me via in-game mail. Responded back (e-mail) requesting get back the 37,500 platinum and 8,750 mahogany planks.
Tuesday, March 17, 2020 8:53 AM: Part of E-mail response: "I'm truly sorry, but we cannot satisfy your request."
My conclusion to the experience: I was blown away with the response time. Resigned to have the adventure up for a couple of days, I did not expect support to get back to me on a Sunday afternoon. The only issue was that the initial request for the resources was not immediately addressed . However, I find this to be a small issue. I am content with the resolution. I got experience for the cancellation of the adventure and got a replacement.
Ouch +1
You're lucky you even had a response. I've been waint since Friday and no reply. Also, I still can't send tickets... They're really laughing at us...Quote:
Originally Posted by RMAGPILE
I hope Mountain Clans are back up are running during Easter Event. Keep safe & Healthy all
Did you guys receive the refund? I was told to close the adventure. more than a week later, I haven't received anything...
ive been waiting for compensation also. think bb is on short staff for a bit. understandable. all businesses are scrambling to figure out staff in this weird time.
anyway. I can deal with the problems. its just takes a bit of patience.
FocusdonHim
Haven't received response to my ticket in over a week now. I cancelled the campaign of course. Also, foolishly, started again after the last game update claimed to fix the campaign buff issues but this time was even worse. In Unknown Regions, dropped all the buffs but it didn't remove any hardships and ended up losing x100 of AM, MM in addition to MS and other troops. Again opened a case and within hours they closed it saying the issue has been reported to programmers. Oh well...
but the issue was reported BY BB as fixed also - i hope you reply w/ that to them ...Quote:
Originally Posted by mighty0ne
I am wanting to play Unknown Region's during this event. Before I play has the Venture been fixed ?
Well, the post by mightyone above is dated 3/29 and says the problem of no buff registering is still there. and that was after the game update on 3/24. so there have been no changes since then. my take is that the problem is still on. When i played it, it could be finished but was more difficult because all the starting unbuffs stayed through it all and you had to sim every battle based on higher troop needs. made it more difficult, but still doable. i finished but was a long time to do.
focusdonHim.
I can confirm that UR debuff removing DOES NOT WORK - you have to fight the adv without any of the things like spikes, etc. They apply but don't work.
The funeral service for my MM will be held tomorrow.
If it wasnt for all the resimming that has to be done to fight without the debuffs, i wouldnt mind doing the maps. hopefully the mcc will have a special make up session of double xp sometime in the summer.
Describe the latest MCC fix in one word...
LAME...! :(
Would like something good to actually post about. Maybe something like BB actually listening top their patrons for a change and upgrading Support into something that actually is responsive and accountable to players of their games. Sigh...
MCC = Maybe, Couldbe, Could-have-been, a building...! :P
I'd like to play a Mountain clan now. The event XP bonus would be great but I'm not running them till its fixed
As usual the fix for MCC just caused another issue, which was actually working before. Cannot send a ticket, because the "system" doesn't recognize my email address, even though I use that to log on.
Well in unknown regions, the buff removal does not work, ( spikes, warm clothes, etc.), which causes heavy losses for all troop types.
I know that I cannot be the only one experiencing this issue.
Hey BB, get it fixed correctly please. ( also that is one of the adventures for easter event that supposed to give 2x).
Logout fully, then go to support from the main page. The support form will now ask for a name and email to respond to instead of trying to detect your current one. You can send a ticket this way to tell them your issues with MCC. Also let them know about your email problem as well as they can probably fix it too.Quote:
Originally Posted by EZOG
Also, the issue with Unknown regions has been brought up on test server again since the patch and BBs have responded, so they are aware already, but it won't hurt to file the ticket so that support can maybe compensate you with a new map if you had to cancel.
just a note. did the ur with the debuff broke and it wasnt really that bad. about 30% more troop losss due to reduce ad and lower hp, but the 3m + xp was nice.
I have not run Unknown Regions because everyone has said it is not working. However some of the adventures work just fine.
At the Foot - No issues making buffs, getting key, making bridge, finishing
People of the Mountain - No issues making buffs, getting shards, closing gates, making buildings, finishing
I'm going to try a ML and hope the buffs are in place. Perhaps they are being lost after running the current Unknown.
But, this is a terrible patch for MCCs. Thats now 2 events in a row that people are going to miss out on the 2x loot because something got broke when you messed around with the PFB. Ive noticed the freezes are back. The initial game load is horrendous again. You fell back to the wrong release just to partially fix a bug that would clear up in a day.
I look forward to TSO having a MCC 3X event after FIXING things proper.
A Mountain Clan Mini event would be fantastic! Lets see if BB will make this :D :cool:
ooooh. 3x. im gonna faint
magicfire told me that she did unknown regions and applied 2 debuffs to complete the quick loot. im assuming it did not take away the 2 buffs in ur since it does not do it while it is broken. BUT, she said she ran mtn labn and only 2 buffs were active. so, i am thnkig that even though the debuffs dont take away the buffs in ur, it still is registered as valid for the rest of mcc. anyone confirm this.
focusdonHim
So far it seems that EJ's guide is working correctly on ML, so I think the brokenness is limited to UR maybe?
Can confirm - both ML and POTM worked as expected.
Unknown regions . buffs still do not work.. guildie tested today. its still busted.