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  1. Replies
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    Absolutely not. This issue appears in every...

    Absolutely not. This issue appears in every instance (UK/DE and so on).

    It was reported to our dev team.
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    Hey there! I understand how frustrating the...

    Hey there!

    I understand how frustrating the situation is right now for everyone who is having issues accessing their island - I apologise for that.

    The macOS client is coming, we will announce...
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    Please feel free to send me PM with the ticket...

    Please feel free to send me PM with the ticket id, I will check it.
  4. Hey all! Thank you all for the reports. ...

    Hey all!

    Thank you all for the reports.

    This issue has been reported to our development team.

    In the meantime, you can try this workaround:
  5. Steam/Facebook - feel free to send me a PM with...

    Steam/Facebook - feel free to send me a PM with the ticket ID - I'll take care of it.



    We will make an announcement on our Website & Social Media.
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    You can also try this: The TSO client must...

    You can also try this:


    The TSO client must be running.
    Open the Task Manager, the easiest way is to right-click on the taskbar at the bottom, then on Task Manager.
    Look for the TSO client....
  7. Thread: Steam

    by BB_Trafffer
    Replies
    12
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    548

    Could you please ask him to send me a PM in the...

    Could you please ask him to send me a PM in the forums? Also, please ask him to send us an email directly from another email address:(account.support(a)castleempireonline.com).
  8. Please tell them to check this ...

    Please tell them to check this thread.
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    358

    This is correct. Please contact our support...

    This is correct.

    Please contact our support team, so we can help you out with the Steam Migration.
  10. Please check this...

    Please check this post.
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    313

    Please check this...

    Please check this thread.
  12. Replies
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    585

    Please check this...

    Please check this thread, if you have issues with the new client. This is the place for feedback.
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    Hello everyone. As you may have read here...

    Hello everyone.

    As you may have read here, support for 32-bit operating system and macOS will be available in January 2021.

    I know many of you are disappointed (yes, I also know other words to...
  14. Thread: Steam

    by BB_Trafffer
    Replies
    12
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    548

    Narasn is correct. The Support Team will reply...

    Narasn is correct.

    The Support Team will reply as soon as possible. Currently, it may take a bit longer to respond as we have received many requests.
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    Thank you for your feedback. I will pass it on to...

    Thank you for your feedback. I will pass it on to our dev team.
  16. Hello everyone. We are gathering all the...

    Hello everyone.

    We are gathering all the issues reported by you, and forwarding them directly to developers.


    1. Steam Players

    If you are a Steam user, please contact our support team so we...
  17. [Feedback] [LIVESERVER] New downloadable client.

    Please feel free to leave your thoughts and comments on the [LIVESERVER] New downloadable client.

    The original post can be found here.

    If you're experiencing issues, please read our...
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    [LIVESERVER] New downloadable client

    Dear settlers!

    After tomorrow's maintenance (18.12.2020) the new live server downloadable client will be provided. WITHOUT this client you will no longer be able to log into the game. This manual...
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    [Dev Diary] Christmas Event 2020

    Details about the upcoming Christmas Event 2020


    https://ubistatic-a.akamaihd.net/0034/int/forum/pictures/2015_12_xmas/forum_header.png



    Deer Settlers, Elves and Grinches,

    With the...
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    Event Basics ...

    Event Basics



    https://ubistatic-a.akamaihd.net/0034/int/forum/pictures/2015_12_xmas/header_presents.png

    ...
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