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  1. Replies
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    Farewell, TSO.

    Hello everyone,

    I am no longer on The Settlers Online.
    I have moved on to be the Community Manager for Spartacus Legends.

    I enjoyed my time here in TSO land; talking with you all was......
  2. Thread: BBs' Islands

    by BB_xMISTY
    Replies
    21
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    151,916

    That screenshot was in fun. I actually don't have...

    That screenshot was in fun. I actually don't have much on my island right now, due to the fact that I had to reset my whole island. In fact, I was playing the game just like anyone else until this...
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    Kuragnor, We are sorry to hear that you are...

    Kuragnor,

    We are sorry to hear that you are having issues with making a payment for gems. Unfortunately we cannot directly help with payment issues. You will need to contact Playspan/UltimatePay...
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    RedBeardSieben, We have answered your Support...

    RedBeardSieben,

    We have answered your Support Ticket in regards to this issue. Please check your email and in game mailbox.


    Thank you,
    BB_xMISTY
  5. Everyone, This is currently an ongoing issue...

    Everyone,

    This is currently an ongoing issue regarding some quests not being able to be completed (or started) even though the requirements have been met. The Development team is aware of the...
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    2,652

    What you are experiencing is a known issue and is...

    What you are experiencing is a known issue and is currently being investigated by the development team. We ask for your patience during this time while the development team works to resolve this...
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    Afriter, We have answered your Support Ticket...

    Afriter,

    We have answered your Support Ticket in regards to this issue. Please check your email.


    BB_xMISTY
  8. Replies
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    Dwayne0504, There are a few things you can do...

    Dwayne0504,

    There are a few things you can do to fix this situation.

    1: Before logging into the game try clearing your cookie and cache files from the web browser you are using.

    2: Try using...
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    Attention Everyone! What you are experiencing...

    Attention Everyone!

    What you are experiencing is a known issue and is currently being investigated by the development team. We ask for your patience during this time while the development team...
  10. Replies
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    11,806

    We have replied to your Support Ticket regarding...

    We have replied to your Support Ticket regarding these issues. Feel free to keep us updated (on this thread) as to the status of your in game issues!
    Thank you!


    BB_xMISTY
  11. Replies
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    MrPadels, It seems as though there are...

    MrPadels,

    It seems as though there are currently some issues with the Science System. These issues are known and have been sent off to the development team for further review. We apologize to...
  12. ReddKnight3434, The problem you are...

    ReddKnight3434,

    The problem you are experiencing is a known issue with The Settlers Online. Currently, there are lag issue between our servers and players games, which causes what are called "roll...
  13. Thread: Trade Office

    by BB_xMISTY
    Replies
    2
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    16,576

    Gloge, Are you still having this issue? Was it...

    Gloge,

    Are you still having this issue? Was it possibly the 24 hour wait period that Wimpy has mentioned? Please let us know!


    BB_xMISTY
  14. Thread: new building

    by BB_xMISTY
    Replies
    1
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    3,972

    ReddKnight3434, We apologize, but it's hard to...

    ReddKnight3434,

    We apologize, but it's hard to determine what issue you are having. Are you having an issue with a quest? Are you having an issue with an adventure? Are you having an issue with...
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    We appreciate all of this information! We are...

    We appreciate all of this information! We are currently looking into this matter oursevles... comparing accounts, building counts, etc.

    Please keep us updated when you can!!


    BB_xMISTY
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    Thorsten, Thank you very much for this...

    Thorsten,

    Thank you very much for this information. We will investigate this matter further to determine if this is a bug (or a happy mistake). :] Thank you for your help!


    BB_xMISTY
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    Upon further review of this situation, this is...

    Upon further review of this situation, this is currently an ongoing issue regarding some quests not being able to be completed (or started) even though the requirements have been met. The development...
  18. Yes! This seems to be the issue as of currently....

    Yes! This seems to be the issue as of currently.
    Just to update you guys: The development team IS aware of the issue and they are currently working on a way to fix it!


    [/closing this thread...
  19. PillageMaster has the right idea! Try those steps...

    PillageMaster has the right idea! Try those steps that he has linked in his post. Those steps can possibly fix your issues!


    BB_xMISTY
  20. Replies
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    holamangoo, Are you still having this issue?...

    holamangoo,

    Are you still having this issue? If so, contact our support team and explain your situation. They will be able to give you the necessary steps in possibly fixing this issue!...
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