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Thread: Missing gems delivery

  1. #1
    Recruit
    Join Date
    Mar 2021
    Posts
    5
    World
    Zeus

    Missing gems delivery

    I'm not sure for how long your support tickets have been malfunctioning, but I started a ticket several months ago about some gems that I paid for but never received.
    I recieved mail that you had received my ticket, and to send you the details about it, which I then did.
    When I asked about the progress of my ticket, I found out that it had been closed without anyone had been telling me about it.
    I tried several times to get the ticket reopened, but again I never heard a word from your ticket support. Is this the way your ticket support functions, that you simply ignore your paying customers, or is it something you would like to change?

  2. #2
    Community Manager
    BB_Trafffer's Avatar
    Join Date
    May 2020
    Posts
    826
    World
    Zeus
    Hello Harry_Hugorm!

    We are currently having issue with the support tool and we are not receiving any tickets as a result.

    Please check your private message on the forum, I've contacted you to resolve this issue.

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