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Thread: ubisoft migration

  1. #1
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    ubisoft migration

    Hello. I'm trying to migrate my FB account to ubisoft.

    After following the instructions to unlink FB from settlers, I've waited for the supposed email for 2 days. It says that to receive the email it ''might take awhile'' whats a while? 1h, 1 month?

    I filed a support ticket after 24h but never received an answer. After 48h I got fed up and logged back in with my FB account.

    Anyone experienced that issue?
    Guild: Fortress

  2. #2
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    Check spam folder

  3. #3
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    another of our guildies waited from dec 11 till 2 days ago and had to escalate to get response

  4. #4
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    I emailed them. Still waiting for any responses.
    Guild: Fortress

  5. #5
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    Quote Originally Posted by Gritchee View Post
    I emailed them. Still waiting for any responses.
    Please feel free to send me PM with the ticket id, I will check it.

  6. #6
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    Quote Originally Posted by Gritchee View Post
    Hello. I'm trying to migrate my FB account to ubisoft.

    After following the instructions to unlink FB from settlers, I've waited for the supposed email for 2 days. It says that to receive the email it ''might take awhile'' whats a while? 1h, 1 month?

    I filed a support ticket after 24h but never received an answer. After 48h I got fed up and logged back in with my FB account.

    Anyone experienced that issue?
    I went through this issue for 3 weeks before tech support finally got back to me and actually helped me. For some reason, sometimes the email never gets sent out when deleting the facebook link. When contacting support, make sure that they send you the correct email to merge your account and not the one that makes you create a new account, otherwise you will have to use a new email for your merged account.

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