Dear Settlers,
There has been an update to our Code of Conduct, stating "Public denouncement regarding cheating is not permitted whether it be multi accounting, trade scamming or any forbidden activity of that type and could result in a chat ban."
Therefore, all threads naming and shaming trade scammers have been taken down.
If you feel you have been scammed, please remember and follow the instructions listed below.
DO NOT name and shame the person in the game or on the forums.
Contact Support to report "scammers".
We do not condone any kind of scamming from players; however, before we can take action we must have evidence of the offense committed.
We will need:
Undeniable screenshot evidence displaying the scam and any relating whispers with the offending player.
A detailed report sent to Support, documenting the date, time, players involved and full details of the trades. Please remember to also include the link to the screen shots if you chose to upload them. You can also choose to wait for the automated response to your support ticket (that you will receive on the mail you used to sign up) and attach the screen shots to your reply or you can just send a mail with all details to account.support@castleempireonline.com.
Scamming will result in a permanent game ban.
The punishment for scamming is a permanent game ban since we have a zero-tolerance policy when it comes to scamming. Make sure to always screen shot trades with players you do not know when they are made outside the Trade Office. However, please take into account that most TSO players are not out to scam you and sometimes people can go offline cause of internet issues, real life etc.
Please don't hesitate to contact me or the Support team if you have more questions in this regard.
Thank you,
BB_Rawren