[Official] Known Issues and Fixes

[BB_Arad1]

This thread is dedicated to the listing of known issues, and their potential workarounds or fixes. Feel free to post known fixes on this thread.



8/24 Known Issues

• Guild Chat not working for all players.
  
• Waterwell bug
  
• Adventure leaders have localization errors.
  
• Show "All" for your contacts does not show guild members as online when on, while show "Friends" does.
  
• Gold mine ore issue(only mines 299 not 300)
  
• People being disconnected from server, while active, after a few minutes of play.
  
• Building licenses being periodically reset in-game which is confusing players.
  
• Experience Bar shows XP needed to level as 0
  
• Fish platter exploit- Players are able to buff two buildings with one fish platter.
  
• Building Queue periodically disappears
  
• Guild chat does not work for some guilds unless guild description changed.
  
• Players can skip over Bandit Camps in Adventures
  
• At a few levels, players report not getting quests(predominantly lvl 8). They also note that it is fixed by refreshing.
  
• When a Wheatfield is rebuilt, farm doesn’t recognize it.
  
• When visiting a banned players account you get an error.
  
• Noticeable unfinished terrain tile towards the top  left of the map.
  
• Animals walking on water, on buildings, and over trees.
  
• If a friend views your city and logs out (Exits browser) their portrait remains as if they were watching you until you yourself logout and come back in and it refreshes.

8/24 Fixed Bugs

• 403 Error on server timeout.
  
• Guild tags not showing up.
  
• Players unable to copy and paste beta keys.
  
• Players unable to enter Beta Key with dashes.
  
• Play now button sometimes linking to homepage.
  
• Retired bandits fixed.
  
• Improper localization on Beginner Buildings: Fir Wood Cutter, Fir Wood Sawmill, Fir Wood Forester, Mason, and Residence.
  buildings have incorrect production flow.
  
• Due to your feedback, we set the trade cooldown to 10 minutes.
  
• Battle reports from adventures are now labeled as such.
  
• Battle reports where the general was misled to another bandit camp are now labeled as such.

7/26 Known Issues

• Improper localization on Beginner Buildings: Fir Wood Cutter, Fir Wood Sawmill, Fir Wood Forester, Mason, and Residence
• Some players cannot copy and paste beta keys into the entry field. Even if they enter the key manually it waits. When they refresh the site, and manually enter the key again, it will work.
• Players report keys won’t work unless they take out the dashes.
  Entering beta keys into a Chrome or Safari browser doesn’t work.
• Some of the buildings have incorrect production flow
• Once a player reached level 13 he thought he had too many Fir Wood Cutters, so he deleted his initial Fir Wood Cutter and it gave him back all his building licenses. He now has 75 of 75 Licenses.
• The Wheatfield says it can be harvested for corn instead of wheat
• Experience bar is showing current EXP and not EXP needed for the next level
• When the session times out (for being idle too long) and you click okay. You get an error.
• Disappearing Build Queue
• Disappearing Build queue when using instant processing
• when a mine becomes exhausted and you search for new ore, the mine will become deleted if the geologist locates the ore at the location of the mine.
• Bandit Leader does not show red aggro radius.
• Building Licenses resetting. Player reports that he had 32 and defeated a bandit camp, after that it reset to 75. When he placed a few more buildings, it went back to normal. Related to bug 6
• When active in the chat window if you click one of the direction/arrow key, the screen will scroll in that direction, but not stop scrolling when you release the arrow key.
• If its a Bakery, then the person working inside is called a Baker. Thus, a Miller (the building) should be called a Mill and the person working inside a Miller
• If a friend views your city and logs out (Exits browser) their portrait remains as if they were watching you until you yourself logout and come back in and it refreshes.
• Animals walking on water, on buildings, and over trees.
• Noticeable unfinished terrain tile towards the top  left of the map.
  

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[BB_Arad1]

Updated 7/21

[BB_Arad1]

Update 7/26

[Fonceai]

Could you please reformat the list so it is easier to read?

[BB_Arad1]

Whoops. Good call lol forgot the[list] tag

[ctarco]

Please provide bug stats like, patched date, fix in test, date reported, etc. It helps to know what the current status is when working game.

[delight]

I logged in today (12-14) and all my chat/trade windows are gone. Did I do something? or is there an issue with the game?

[EpsilonSilver]

Buff Notification mails not coming while on home island.
In order to return buffs I need to know who buffed me and with what.
I have only ever gotten the mails when not on my home island or logged out.

[Piece]

Progress during game not saved after logging off the server, send me from level 11 to lvl 2 and all the building are gone.
also all my gems are gone...

[KillerRenegade]

I don't know if a update or something did it. but for sometime i see the hardwood don't really build up like everything else. i am not the only one that is having the same deal. i was gone for 2 days an i only gained 300 planks of hard wood. when everything else was way past that. so i thought i would push that out there.