Unable to log in?

[BlazeTech]

I have been unable to log in for over 2 hours now. The game does not load 100%: chat does not load and the map is blank. I have deleted/cleaned up my computer files and I still cannot log in.

[chewie56]

Well I unhappily find myself here

[Bardion]

Hello,
I am a player form Netherlands and playing via US server. I am unable to log in after patch previous week (12/08/11).
Constantly freeing all date, cache, temp files, temp internet files but with no result at all.
I log in on cstleempire then hit button Play and system tries to contact the Zeus[Welt 1] server but failing for a week now
Anyone tech/support help to solve this issue?
Thank you in advance,
Kind regards,
Bard

[ebass]

I no longer can log on. I have emptyed my browser cache 10 times so far and can not log on anymore
I have tried installing a new browser with no help there.

[Rhettbuttler]

I have not been able to log on all day today, message tells me that I must empty my browser cache, (so far i have emptyed it 9 times in a row, i have even removed my brouser and installed a new one with no help.

[Prima]

I can't log in. I get an error to delete my cache from my browser.
Yesterday is when I started getting this problem and I went to
tools/options/network/changed my Limit cache to 0 and pressed clear now.
Worked fine until I tried to log on this morning. I tried using Firefox,
google chrome and internet explorer. I get the same error from all three. I
even restarted my computer

[DaddyColeman]

Oh nos! It's the return of the "Cannot load data file. Please clear your cache" error! Did it but it doesn't help!

[bukvuk]

I am probably going to lose adventure because of it. Already spent a lot of resources and got to the last camp, now I can't do much: the produced settlers are not loading, the researched mines are missing, bought a buff for settlers just to get more: it's not working. Clearing cache makes no difference. I even downloaded a new Mozilla-engine browser which supports game - it also says clear old browser cache. Do you think it will be fixed in less than three hours? I still want to finish the adventure

[DeuxMaximums]

well, for now i think we just have to wait for them to fix this issue (i think they are already addressing it). We just need to check every hour or so if we can now login without problem. happy boxing day! =)

[LadyK]

Email correspondence with Support
__________________________________________________ ______________

I am sure you are aware of this and are currently working to make it better.
However, I cannot login. I can click on "sign in with facebook' and I can
click on "Play Now" but after that, the game does not load, or loads very
slowly.
Last night, while wrapping presents, I turned on the game, and allowed it to
load with no interference from me, and after wrapping for two hours the game
still did not load.
I then proceeded to upgrade my browser and my flash and cleaned out cache and
my laptop, but even today I am not able to login. Please fix this problem and
allow me to tend my empire.
My browser is Firefox 8.0.1.
Thank you and happy holidays,
LadyK
__________________________________________________ ________

hello LadyK support team,

We have received your request and process them as soon as possible.

Please do not change the subject line or any information, otherwise the assignment of your ticket to an agent is no longer possible.

To reply to the agent simply reply to the email that is sent to you. Please refrain from sending in multiple tickets on the same issue as it will slow down the process of you getting a response from a support agent.

Hello LadyK,

Have you tried loading the game in another browser, I noticed you are using Firefox which usually doesn't have as many issues with the game. If you could try IE or Chrome to load the game to see if it a browser issue or something else.



Castle Empire Support Team

__________________________________________________ _________
At this point, I have tried I.E. 9 and Chrome, and I am still having
issues. I am not able to get past the "santa" page sometimes, but if I
am able to get into the game I am missing multiple chat tabs and am
only able to stay on for a limited amount of time. As I am replying to
this email, I have had to refresh my game 3 times, because I have
gotten the popup box saying to refresh browser, clear your cache
(which I have done), and server failed please refresh.

Please help.

Thank you,
LadyK

__________________________________________________ _________
Hello LadyK,

I am looking into the issue and submitting a bug report, however not sure how long it will take to be addressed because of the holiday.



Castle Empire Support Team