Game is unplayable

[Purpina]

I'm getting this, and I'm on a computer that has never logged into the game before... the error about the "cache" is misleading. This is definitely something server-side.

[Zargonn]

I am getting the same message "File loading failed". The client was unable to load a data file. Delete your browser cache and try again. Would be nice if we got some type of a answer here.

Could some one take care of my fields and mines for more please?

[LadyK]

Email Correspondence with Support - Re: Related Subject
__________________________________________________ __________________________________________________ ______________________________________
Hello LadyK,

I am looking into the issue and submitting a bug report, however not sure how long it will take to be addressed because of the holiday.



Castle Empire Support Team
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At this point, I have tried I.E. 9 and Chrome, and I am still having
issues. I am not able to get past the "santa" page sometimes, but if I
am able to get into the game I am missing multiple chat tabs and am
only able to stay on for a limited amount of time. As I am replying to
this email, I have had to refresh my game 3 times, because I have
gotten the popup box saying to refresh browser, clear your cache
(which I have done), and server failed please refresh.

Please help.
__________________________________________________ __________________________________________________ ______________________________________
Hello LadyK,

Have you tried loading the game in another browser, I noticed you are using Firefox which usually doesn't have as many issues with the game. If you could try IE or Chrome to load the game to see if it a browser issue or something else.



Castle Empire Support Team

__________________________________________________ __________________________________________________ ______________________________________
hello LadyK support team,

We have received your request and process them as soon as possible.

Please do not change the subject line or any information, otherwise the assignment of your ticket to an agent is no longer possible.

To reply to the agent simply reply to the email that is sent to you. Please refrain from sending in multiple tickets on the same issue as it will slow down the process of you getting a response from a support agent.

Your request:
-----------------------------------------------
Good Morning and happy holidays,
I am sure you are aware of this and are currently working to make it better.
However, I cannot login. I can click on "sign in with facebook' and I can
click on "Play Now" but after that, the game does not load, or loads very
slowly.
Last night, while wrapping presents, I turned on the game, and allowed it to
load with no interference from me, and after wrapping for two hours the game
still did not load.
I then proceeded to upgrade my browser and my flash and cleaned out cache and
my laptop, but even today I am not able to login. Please fix this problem and
allow me to tend my empire.
My browser is Firefox 8.0.1.
Thank you and happy holidays,
LadyK

[Prima]

I can't log in. I get an error to delete my cache from my browser.
Yesterday is when I started getting this problem and I went to
tools/options/network/changed my Limit cache to 0 and pressed clear now.
Worked fine until I tried to log on this morning. I tried using Firefox,
google chrome and internet explorer. I get the same error from all three. I
even restarted my computer

[DeuxMaximums]

same here, even tried this game on opera browser, still no luck

and were still have to hear from their side yet...

[Malaki1972]

same here, even tried this game on opera browser, still no luck

and were still have to hear from their side yet...

LadyK posted a message from them already 2 posts above yours.

[DeuxMaximums]

LadyK posted a message from them already 2 posts above yours.

already read it bro, what i mean is that there's no official post saying that they found an problem and addressing the issue. If they did then there will be only one thread for this thing and people will post there and not in multiple threads =)

[toy4x4]

Bump for another person having the same issue with Firefox, IE and Chrome..

[Malaki1972]

already read it bro, what i mean is that there's no official post saying that they found an problem and addressing the issue. If they did then there will be only one thread for this thing and people will post there and not in multiple threads =)

No saying that they are aware of the issue and passed it on to the developers in an official response. Seeing as I was the first one to make a thread on this today and it was not all that long ago I would say it is being handled just fine at this stage.

[DeuxMaximums]

yeah. hopefully they can fix it before anymore players post another thread regarding this issue. Anyway, just want to login to do some buffs but thinking that they have not post anything regarding this (on when can we login) i just need to do some stuffs and come back later. have a nice day everyone =)