Here is the reply I recently got from support:
Hello Wimpy,
This is an annoyance to us at support as well as the players alike, at this point we are at the mercy of the development team to resolve this issue. I am sorry but we can not change anything from the support side except continue alerting them that the issue is still happening.
Castle Empire Support Team
Wimpy wrote:
For god's sake please fix the generals time lapse problem. I just returned
to game and send my 2 gold general back to the adventure loaded with troops
needed. It said 15 min. Back to adventure and it said 44 min. This is
completely unsatisfactory. All the new stuff being worked on and you can't
take time to fix this problem. Not the way to keep players happy and playing
and buying gems.