Someone Please manage Global Chat

[tilimir]

I would like to see ignore added to the sub-menu that opens when you click a players name.

I agree with this statement

[Wimpy]

I have been here since beta and I avoid global chat. My mature guildmates hold my interest all day long.

[gasher]

The problem isn't with the BB's that is a cop out. The real issue is that there isn't enough of them present. I've seen global-1 be terrible when the BB isn't there and then be so nice once their presence is known. It's not a bad idea to have a constructive discussion on most subjects as long as it is keep on the point. The problem is that it's pushed beyond a friendly discussion so I'm sure that is why politics and general interests are banned. You act like an infant you'll be treated like one. If the BB's are guilty of anything it's not by attempting to contain the chat. Sometimes they need to just clean house and give ppl a 1hr cooling off period. Disable their chat for an 1hr but still able to play their game. If it persist then a ban and a 3rd instance perm ban. 1, 2, 3 and you're out. Yes they will make another account but you can only deal with 1 at a time. The development planners of Ubisoft have to take some heat for this as well. They need to create the tools to make the BB's more effective. Instead they throw them to the wolves, it's not that difficult to create tools in game to manage the game better! geez I manage developers for a living and they can do amazing things given the chance.

[EpsilonSilver]

Let's just do our best.

[midas2233]

i just hide chat problem solved..
no more relgion talk political talk etc etc you can do that just click on the minus sign

[tilimir]

The problem isn't with the BB's that is a cop out. The real issue is that there isn't enough of them present. I've seen global-1 be terrible when the BB isn't there and then be so nice once their presence is known. It's not a bad idea to have a constructive discussion on most subjects as long as it is keep on the point. The problem is that it's pushed beyond a friendly discussion so I'm sure that is why politics and general interests are banned. You act like an infant you'll be treated like one. If the BB's are guilty of anything it's not by attempting to contain the chat. Sometimes they need to just clean house and give ppl a 1hr cooling off period. Disable their chat for an 1hr but still able to play their game. If it persist then a ban and a 3rd instance perm ban. 1, 2, 3 and you're out. Yes they will make another account but you can only deal with 1 at a time. The development planners of Ubisoft have to take some heat for this as well. They need to create the tools to make the BB's more effective. Instead they throw them to the wolves, it's not that difficult to create tools in game to manage the game better! geez I manage developers for a living and they can do amazing things given the chance.

i agree with most of this statement. i do not agree to a 1 hour ban for the first offense though. and it is true that developers can do miracles with the proper push. it's just finding out what button needs to be pushed to get them in motion.

[AtomicKitten]

BB's don't monitor global-1 chat very much. Its as simple as that.

[AtomicKitten]

That and there is VERY little consistency in terms of rule enforcement.

[Thorsten]

The help channel is usually a quiet place where there is chit chat but new players can come and get help swapping buffs. We even trade with newbies although once they pass the the 3 trades of 50 resources for a quest level, we start requesting they strictly use the TO. Usually it's free of the trolls, and usually there are no BBs either, normally because they are not needed. Did see Suseriously in the Ares help on Tuesday, and it's really amusing to watch younger

Sad, that those days are over since some players just join help to blame the helping ppl and encourage new players to start foul language and harrassment there. And I currently really can't see, that BB is doing a good job on getting this under control. It's been that worse for some days, that there are players who only need to show their presence and all regular helpers quit almost immidiatly to get rid of further harrassment.

BB hasn't even reacted on someone calling US Vets "Babykillers" in Trade-Tab, so I can definitly understand that ppl want a bit more moderation and higher penelties on public chats.

[BB_Effiluna]

Please pay attention to the most recent post date and what has already been said before necroing a thread.

Our CS Lead replied on 5/17 on a different thread offering some excellent tips to deal with unwanted chat:

Thank you for creating a constructive conversation about this issue. We do want everyone to feel comfortable while playing the game. We do the best we can with our resources to ensure this happens. I just want to say that this message has been heard. There are several things that you can do in the mean time to help us make the community more positive:

We receive complaints through customer support tickets about inappropriate chat. If the violations are found to be accurate, the offender could face a chat ban, no matter when the comments were made (yesterday, two hours ago, 5 minutes ago). A chat ban removes access from global channels, guild chat, trade and help chat. Think about this before you engage in inappropriate chat in global-1. If you want to talk about something else, simply take it to another global channel. There, people have the choice to join the conversation and it is a self moderated community. Remember that if a moderator is called to another global channel, the same rules will be enforced.

We aren't here to restrict anyone and we don't like having to ban but when it is necessary to protect others from offensive language or harassment, we will.. I, personally, would much rather everyone talk about rainbows and puppy dogs and be happy!

Things you can do to protect yourself:

1. Report violations with avatar names and times of infractions through a support ticket.
2. Use the /ignore feature in the game chat
3. Join a different global channel
4. Ask community members, nicely, to take their chat somewhere private and don't engage.

We depend on everyone to help build an awesome community (which we have) and hope that we will be able to better address your concerns.

What we will do:

1. BB_Effiluna and I will make sure that this thread gets to the right place to start the appropriate conversation.
2. Always listen to your complaints, when posed professionally, in an unbiased manner.