how long does it take for the support team to respond to a ticket on average? it's been 2 weeks and counting so far.
how long does it take for the support team to respond to a ticket on average? it's been 2 weeks and counting so far.
doesn't look like i will get a response. should i just cut my losses and consider my ticket to be closed?
My average ticket response has been 2-3 days. Most for minor issues.
[13:13] SERVER: You are not allowed to add yourself to your ignore list.Signature by Emahs2
Put it in again and make sure that your email is correct in your profile. My guess is that is that your ticket got lost in a hole somewhere.
Founder "Father" of The Deities (DIT) Guild
Motto: Determination, Integrity, Teamwork
Official Tree: The Sequoia Redwood
Official Animal: The Ox
If the ticket went through you would get an instant email notification of receipt.
on my first ticket, i got a notification that they received it. on my second one, i'm still waiting for a confirmation. i have sent in game and forum messages to the bb staff and i haven't heard anything back yet....
Was it a major issues? Troop loss bugs or Gem/Payment Issues? Building issues? If you do not mind me asking of course.
[13:13] SERVER: You are not allowed to add yourself to your ignore list.Signature by Emahs2
check spam folderOriginally Posted by zugzug
it was regarding some recent gem purchases and there's nothing in the spam folder from bb...
alright i give up. i won't buy anymore gems since the ticket i submitted seems to have been pushed aside. spent over 400.00 on this game so far and i didn't mind at all but once customer service starts going down hill, there's no reason to support a game anymore.
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