This is really strange and quite the opposite of my experience with customer support.
I filed a ticket on your behalf with a link back to this post
I have always gotten an immediate email response acknowledging tick receipt and resolution within a couple of days.
I strongly suspect this is a tachnical issue and they are not even getting your tickets at all.
Payment Support ✆ payment.support@castleempireonline.com
4:20 PM (42 minutes ago)
to me
Hello SirRoy,
We have received your request and process them as soon as possible.
Please do not change the subject line or any information, otherwise the assignment of your ticket to an agent is no longer possible.
To reply to the agent simply reply to the email that is sent to you. Please refrain from sending in multiple tickets on the same issue as it will slow down the process of you getting a response from a support agent.
Your request:
-----------------------------------------------
You might want to look at this customer.
I have tried to help him, but he says he cannot get a response from tickets
he has submitted.
My experience with customer support has been the opposite, so I wonder if his
tickets are even getting through.
http://forum.castleempireonline.com/...186#post170186
thanks for the help sirroy. i got the initial response to my ticket but there's no follow up at all. after a few weeks, i submitted another ticket and referred to my previous ticket number but i haven't gotten an initial response from that one still. i do not wish to submit a 3rd ticket to refer to my other tickets because it'll seem a little redundant. i just want some type of resolution to my ticket so i don't have to keep this on the back of my mind.
the ticket has been resolved. thanks guys!
Hey I'm also having a problem with receiving gems. I've submitted a ticket yet it doesn't send me a confirmation email. Does anyone know how long it takes? Thanks beforehand for your help.
Last edited by Kevincool; 03-20-12 at 07:18 am. Reason: Adding new info.
I tried to check out the "Easter egg preview" and nothing has loaded since. I asked for help and stated I was using the microsoft browser and the google browser didn't do anything either. The response was to try IE. Thanks for the braindead response. Anyone else know what I should do? and yes, I have cleared the cache.
Try boing here: http://www.castleempireonline.com/en/profil
Re-enter your email address and then file a fresh ticket.
You should get a receipt mail within minutes.
If not, check your spam filter.Originally Posted by Kevincool
I have a ticket that is 60 days old. There is no customer support here.
Lie
Too bad the ignore feature in game doesn't extend to the forums.
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