[Official] Getting redirected to the UK version of the game

[Hobknocker]

that is simply a server bug we shouldnt have to disable are computers protection against spyware and such

Totally agree. On the other hand, if you want to get in & sleep bldgs, build fields, etc., it MAY be worth it to you just to get your island to a better state before re-enabling your firewall protection.

I've heard that the issues seem to be limited to Comcast users. No verification of that, but I am one, and I was affected.

[Foob]

It's definitely a DNS problem. Don't disable your anti-malware/firewall/whatever. Try a public DNS like Google's (IP: 8.8.8.8) if your ISP's DNS has problems resolving.

[LadyTerra]

I tried that default dns, didn't make a difference. Guess its not worth my while to troubleshoot it tonight. Maybe I'll deal with it tomorrow. To be honest, the game has lost its appeal and these server outages make it even less appealing.

[BB_Katealyst]

Hey everyone,

we are still looking into the problem, but it seems to be a DNS issue. You may want to try switching to a public DNS. Here is a how to guide.

Let me know if this works!

Kate

[LadyTerra]

I am attempting a dns fix on my router this morning, but my heartburn with this is that NO other website or game is having issues, JUST this one. What I tend to see is a problem resolving from castleempireonline to settlersonline.net. The redirection doesn't always work, and direct access to settlersonline doesn't always work.
I used the public dns change on my pc yesterday and it did no good. I don't think that putting it on the router will do any good either...but we shall see.
UPDATE: The public dns change on the router did make is so I could log into the game. And the effort wasn't a total waste of time since the router had a firmware update released recently as well.

For the not so tech inclined, if you need help setting up this option in your router let me know. Again, this should not be necessary unless many websites are failing to resolve, but at least this does get the game working.