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Thread: Kicked Out Early Denied Vet Gen

  1. #1
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    Kicked Out Early Denied Vet Gen

    so long story short, i had 21 eggs short and was attempting to click accept on a trade that came through so that i could buy the vet gen, but my browser was lagging, it then sped up suddenly (as if it lagged and was now catching up) and then the update notice popped up and it logged me out...now i can't back in because it's mainteance and i can't buy the vet gen after because your taking it out...while I understand this game is still in beta, i did spend 30 dollars to support it, and if it's not too much to ask, i would like to see a little customer service in fixing this? I'm not asking for a free handout, however if im not mistaken it would not be difficult for a CE moderator or programmer or whoever works on the system to simply remove my eggs from my account and add the vet gen...is this asking too much of them? I would hate to see them ignore me and leave me with 1350 eggs that no one will touch basically making the money i spent on the game worthless (unless i call my CC company and just cancel the charge and then this account) but I would really like to continue playing...just wanting what i earned with hours of hard work in the trade tab is all...don't think thats too much to ask but maybe im wrong?

  2. #2
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    Bummer. The new general will be available in the gem shop after maintenance though (according to the patch notes) so you can spend the gems you bought to get him.

  3. #3
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    ummm no i can't because i spent them on eggs to buy him

    *not all the gems i bought but the ones i had left over, used some on other stuff as well down to about 600 gems atm*
    Last edited by Omega21; 05-09-12 at 11:17 pm. Reason: additonal information

  4. #4
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    I would open a support ticket if you haven't already for a faster response than here in the forums. Sorry you missed out, hopefully they can help. Good luck

  5. #5
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    ty, yea did that first, just hoping the customer service here is a little better then it was on Evony (reason i stopped playing that)

  6. #6
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    Quote Originally Posted by Omega21 View Post
    ty, yea did that first, just hoping the customer service here is a little better then it was on Evony (reason i stopped playing that)
    +1

  7. #7
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    have you gotten any form of compensation for th early server lockout? they are trying to tell me some bs bout how bein in a dif time zone had something to do w it. i havent bought any gems, and im curious to find out if that could be th reason y they r brushing off my complaint as unimportant

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