cant get on

[StarLIzard]

Well, I'm back on, finally. Island'd gone to shreds, but at least I can start to fix it.

[LordLestat]

still cant get on...same as everyone else...shows white load screen then nothing

[Ornias]

I am unable to get in again. Is this ever going to be fixed?

[Hrihs]

I also cannot get on on my main computer. was able to get into the game on my laptop while I was at a hotel. but not here. Have not checked the laptop yet. Still getting the white screen on my main computer.

[Flame]

Still the same here also - white screen of death. It appears that no one is working on this anymore since we have not heard one from MrGrimm since Monday. No way to run a business!!!!

[LadyTerra]

for some of you having issues, there is a problem with the DNS settings provided by many of the ISPs. If you have a router, put the google public dns settings and see if that allows you to complete loading.
Others, if you are getting the bar, you may just need a fresh browser. All browsers allow for you to delete temporary internet files and cookies. Once you do that, you need to close all browser, then type in the address in the URL instead of using your favorite.
This game takes quite a bit of processing when it loads, so if you are connecting by modem, you may need to let it finish, or refresh it a few times before it passes from the log in to the game screen.
I play on an aircard, so this game is playable on slow connections, but you do have to be patient while it loads.
To see if the game is getting "stuck" you can go into internet explorer under Tools; Internet Options; Advanced tab and find where it says "Show friendly error messages" and uncheck it. close all browser sessions and try to log into the game. If the is a game stop error, you will now see it.

[Ornias]

Lady Terra, thanks for the info. I tried the Google Dns settings and they did not make a difference. I still get the white screen of death. I was able to get on twice yesterday, and it did seem like it never finished loading. Very laggy, and slow. I guess I will have to move on at this point. It has been out now since the gem mine patch.

[Flame]

Thank you for your advice LadyTerra but most of it doesn't apply to this problem. None of us are seeing the loading bar since it goes to the white screen of death right away.

The relevant part is the DNS settings. But, I for one, have no access to the router so this won't help me at all. I have been playing this game for close to a year with no problems accessing it until the last week and a half. What did BlueByte change that has caused this to not be recognized anymore? Did they switch servers?

[Ornias]

Just got on by reconfiguring my DNS server and flushing the DNS. Website here has the info: http://www.steven-sanders.com/why-yo...ut-others-can/. I used the open DNS servers, and then at cmd prompt: ipconfig/flushdns. Got on first try. Thanks to Lady Terra to pointing in the right direction.

[Flame]

And thank you Ornias for finding the instructions to do it. That worked for me also (using the Google open dns)