Server Zone crashed

[Kitanium]

Two members of my guild are "locked" in a Nords since the server zone issues of last week. I also find this unacceptable. Does customer support not realize that a simple.."we are working on your issue, the problem is "such and such", instead of canned responses such as "go read forum" is what we deserve? This makes you wonder if they really do not care about the community that plays this game, day in and day out, and spends hard earned money on gems. Quirks and little bugs are often chuckled away, and we still play...but for how much longer? 5 days, multiple tickets, emails, queries, all going unanswered...unacceptable. BBs? CLs? Where are you?

I have been stuck in an adventure since Thursday, right after maintenance. I have submitted tickets, sent mail to CL and other than a canned answer I have received nothing. .

[BlaqVenom]

I guess I shouldn't complain. It looks like many people have been locked out longer than I have. Oh, the maintenance we will have to do when/IF we ever get back in.

[BB_Rawren]

Hi guys - if anyone in this thread is continuing to experience severe locked zone issues or cannot log into their account, please update us. We are consolidating all of the locked zone threads here: Link.

[jackrack500]

the locked out number has quintupled it seems since mant wensday. i was also locked out on a iotp adv going to day numba 5

[BB_Rawren]

Hi guys - I do apologize for not getting back to this thread in an appropriate amount of time. As you know, there has been an increased amount of locked zone issues since last week's maintenance. The emergency maintenance fixed some of them, but clearly not all. I am consolidating all feedback about this issue into one thread so it is easier to keep track of. The thread is here: Link. If you are still locked out of your zone, please comment.

To everyone who submitted a Support ticket; we appreciate it. Support is severely backed-up with tickets right now and are answering as quickly as possible. We are continuing to go into the game and manually unlock zones for players. However, there are some accounts experiencing more severe issues. For those players, we are collecting the names and forwarding this situation to the developers. At this point, that is all we can offer until we have further information.

I do apologize for the inconvenience. Thanks for your patience.

[jackrack500]

can u say how many ppl r locked out rawren?

[MenialQueen]

i too am locked out with a zone error was placing a loaded vet's garrison, just started an adventure for daily quest
did all the tricks, no luck : (

ticket sent in hope i get in soon have to get the buffs placed! lol

[jackrack500]

if ur lock out is like mine it will be awhile. most lock outs resolve themselves in 24hrs

[LIGHTER]

i am locked out lighter is my game name

[jackrack500]

message bb rawren lighter she is taking a list of locked out players. and also send in a ticket. then its the waiting game while a solution is ava. from what they say they r working there buts off. just hope they find 1 soon