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Thread: Settlers Online Code of Conduct and Forum Rules

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    Settlers Online Code of Conduct and Forum Rules

    The Code of Conduct is a guide for Ubisoft customers playing The Settlers Online and contributing to the official forums. Ubisoft defines the rules and what is considered a breach of the rules, and reserves the right to modify its position at any moment. Disregarding any of the rules of this Code may lead to your account(s) being suspended or closed.

    Ubisoft cannot be held responsible for the actions or comments made by players in the various areas of the game and forums. Information published by users is done so under their sole responsibility. Ubisoft nevertheless reserves the right to remove any and all content published by a user without prior warning.

    We strongly advise you not to give personal information to any third party, which could be used to identify you (social security number, telephone number, physical address, etc.). Also please note that Ubisoft will never ask you for your password.
    Code of Conduct:
    When you play The Settlers Online, you must respect other players and their user rights. The following points must be respected by all, and will be enforced by the Ubisoft staff:
    1. Any suspected breach of the Code of Conduct will lead to further investigation by Ubisoft staff. Ubisoft reserves the right to suspend any player's account without prior warning and start any procedure it deems necessary. Ubisoft can forbid or remove any actions, communication or content visible during use of the Settlers Online Services if it judges them to be contrary to the laws in force at the time or detrimental to other members, Ubisoft staff or Ubisoft's right in general.
    2. When using the services proved by Ubisoft, players vow not to engage in any illegal behavior or communication.
    3. The player vows to respect the rules of conduct detailed in this Code of Conduct, when using the services offered by the Settlers Online game. The following list of forbidden conduct gives some examples of unacceptable behavior, but should not be considered as exhaustive. Generally speaking, it is forbidden to try and harm other members or misuse the tools made available.
    4. At its complete discretion, Ubisoft reserves the right to remove and sanction any behavior or publication that is considered unacceptable within the game and its forums.
    5. The player will follow all instructions given to them by Ubisoft staff or Moderators. Noncompliance of any request received from Ubisoft or Moderators will be considered a breach of the Code of Conduct and may lead to penalty.
    6. Any discussion or exchange with any Ubisoft staff is considered private. It is forbidden to copy/paste your exchange on the forum or on the chat.
    7. We will not accept any complaining about Ubisoft staff or the rules on the public channels and any such behavior will result in disciplinary actions. If you wish to report abusive moderating please send a ticket to Support.
    Forbidden conduct:
    Under no circumstances may a player use the services offered by Ubisoft for the following:
    1. It is forbidden to harass or offend another player or group of players. Ubisoft will not tolerate any form of harassment and may sanction the user. Generally speaking, any conduct aimed at hurting another player is forbidden.
    2. It is forbidden to publish pornographic or sexually explicit content via the tools made available by Ubisoft.
    3. Any content deemed illegal, dangerous, threatening, abusive, obscene, vulgar, defamatory, hateful, racist, ethnically offensive, constituting harassment, or any other type of questionable content is forbidden.
    4. Players vow not to use the identity of another person or a member of the Ubisoft team. Ubisoft cannot be held responsible for remarks made or advice given by a user.
    5. Public denouncement regarding cheating is not permitted whether it be multi accounting, trade scamming or any forbidden activity of that type.
    6. Any conduct aimed at disrupting the smooth running of the game, site or forums is forbidden. Similarly, it is strictly forbidden to use the supports offered by Ubisoft for advertising purposes. This includes posting links to projects that ask for donations.
    7. The player vows to respect the law in its entirety. Whether voluntarily or accidentally, it is forbidden to contravene any local, federal, national or international law.
    8. It is forbidden to abuse or exploit any bugs, anomalies, development errors or problems arising during the game. Under no circumstances is a player authorized to use a function for anything other than its intended use.
    9. Using a third party program to circumvent certain restrictions of the game is forbidden. Using programs or tools for pirating/modifying/fraud will result in immediate termination of the account, and may even give rise to personal liability and/or penal penalties.
    10. Any action aimed at retrieving or modifying the game code is forbidden. You are forbidden to interfere with or try to decode any transmissions to or from the servers linked to The Settlers Online. Any such behavior will result in the immediate cancellation of the account, and may even give rise to personal liability and/or penal penalties.
    11. Any requests, promotion, advertising or linking of content protected by copyright for illegal purposes is strictly forbidden. The linking, naming or discussing of crackers, cracker crews and/or download networks is also prohibited. These rules also apply to leaks and other Internet software obtained illegally.
    12. Any conduct that Ubisoft, at its complete discretion, deems contrary to the "spirit of the game" is forbidden.
    13. Any action that aims to acquire a bonus by misuse of a game function is forbidden. Using more than one account with the aim of giving an advantage to one of them – sometimes referred to as "pushing" – will result in the closure of all accounts involved. This does mean that the use of multiple game accounts on a single server is forbidden.
    14. Any discussion or circulation of exploits or cheats is not permitted, and may lead to exclusion from the service. Cheats and exploits should only be reported directly to the Customer Support team.
    15. Any reference or invitations to petitions and boycotts will be stopped, depending on the type and situation, and may result in action taken against an account.
    16. So-called "role play" is not an acceptable excuse for breaking any of the rules noted herein.
    Naming of characters and alliances:
    The following rules clarify the types of names that you may not use, and are valid for both first names and alliances.
    1. You may not use a name that is contrary to the Code of Conduct. This includes the use of names of a hateful, racist, defamatory, ethnically offensive, obscene, vulgar or sexually explicit nature, as well as any other offensive wording.
    2. You may not use names that lead to the harassment or slander of other users.
    3. You may not use the name of any BlueByte or Ubisoft employee, including nicknames or abbreviations that are similar.
    4. You may not use the name of a character, object or product covered by copyright or trademark.
    5. You may not use a name from popular culture or the media.
    6. You may not use a name with a religious or historical connotation.
    7. Ubisoft strictly reserves the right to use the names linked to the Settlers Online/The Settlers license.
    8. You may not use a name that refers to an illness, medicine, drug or alcohol.
    9. You may not use any name that breaks any of the aforementioned rules via the association of the first name and surname.
    10. You may not use a name containing spelling mistakes or written in such a way as to break one of the aforementioned rules.
    Account security:
    The client alone is responsible for the security of their account, including protecting their computer system and account password from piracy. Regardless, Ubisoft vows to advise the user if they think that their account security is threatened. If an account turns out to have been stolen or used by an unauthorized third party, further investigation will be made by Ubisoft staff, during which time the account will be blocked.

    Ubisoft does not guarantee compensation for any damages caused by fraudulent use of an account. Only the results of the investigation can determine the necessary action. Any act of account piracy or theft will be punished and may give rise to personal liability or penal penalties for the guilty party.

    Please send any questions on the subject of data protection direct to our head office, and do not discuss them in the forum. Such threads will be immediately closed or deleted. Please contact Blue Byte GmbH, Adlerstraße 74, 40211 Düsseldorf, Germany for issues relating to data protection.
    Underage users
    Minors require the consent of their parents or guardians to:
    1. Take part in competitions
    2. Be contacted by email
    3. Register on the site
    4. Create any entries, posts or comments.
    Reclaiming an object (resources, generals, etc.):
    It is possible to reclaim losses not anticipated by the functioning of the game. If you lose an object because of an anomaly in the game or a proved bug, we will examine the problem and decide on reimbursement on a case by case basis. It is strongly advised to contact customer support as quickly as possible in order to facilitate return of the object in question.
    Alliance sites:
    Ubisoft provides players with a private community area dedicated to their guilds and alliances. The members of these groups are responsible for the content published there and must make sure that the Code of Conduct is respected.

    Players have access to moderation tools aimed at making sure that the Code of Conduct is respected in their private community area. Ubisoft staff reserves the right to intervene when deemed necessary.
    Forum signatures:
    Forum signatures are to be kept within the size limit of 600 x 150 pixels. Users with signatures larger than this will be asked to change it.
    What can Customer Service do?
    Customer Service is there to help you with any problem you may come across in the game. You can contact them via the game or the site, in the support area. Here is a non-exhaustive list of what Customer Service can do for you:
    1. You will receive a quick reply to your questions and problems, depending on the workload of the Customer Service department.
    2. We will do our utmost not to intervene in or interfere with the game unless it is absolutely necessary during our work.
    3. All our clients are treated equally.
    4. Any incident that may be interpreted as breaking the rules will be subject to further investigation. The benefit of the doubt will be given to the client before any action is taken.
    5. All sanctions will be applied as quickly as possible, depending on the seriousness of the breach, the circumstances and your account history.
    6. All correspondence between the user and Customer Service is private. It will not be shared with other users.
    Disciplinary policy:
    Ubisoft tries to offer players a welcoming game environment, both during gameplay and in the forums. If this is compromised in some way, Customer Service will investigate and try to be just and fair with the people involved. They will make a decision based on the available facts for individual cases that are not covered by the rules set out in this notice. In all cases, the ultimate decision-making authority shall rest with the administrators and moderators. Depending on the seriousness of the breach and the players' history, Customer Service may decide to take the following action:
    1. A warning may be sent to the player who has committed the fault. In this case, they will be notified by e-mail and details of the reasons for the warning and the action taken will be noted on their account.
    2. A player may be suspended for a period of time ranging from a few hours to a few days. The penalty will be noted on their account and an e-mail sent detailing the facts, the penalty and the period for which the game will be blocked for them.
    3. A player may have their access to a certain world blocked. The penalty will be noted on their account and an e-mail sent detailing the facts, the penalty and the period for which the game will be blocked for them.
    4. A player may have their account suspended indefinitely. This means that that their access to the game will be blocked until an unspecified date. The player will receive an e-mail detailing the reasons for the penalty and the facts surrounding it.
    5. Customer Service reserves the right to not take any action if they deem it appropriate.
    Disputing actions:
    If you have a question or concern about a penalty that you have incurred, please send a request to Customer Service using the form at, including all relevant information. All threads and posts pertaining to contesting an action taken by our Customer Service team will be removed immediately. Please send us a message, and we will be glad to personally reply to your questions as promptly as possible.

    Players who wish to complain regarding the conduct of moderators, either in the chat or forum may do so by a private message to the administrators or Support team. Public discussion of moderation on the forums will be removed and depending on the severity may be subject to actioning.
    Final note:
    Ubisoft reserves the right to amend, remove or add to these rules at any time and without notice. We would also ask you not attempt to challenge or test our tolerance levels. Moderators and administrators reserve the right to modify the official forums and/or chat at any time at their discretion and without prior notice.
    Last edited by BB_Rawren; 01-21-14 at 10:07 am. Reason: Updated
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