I Might Leave This Game...And So Should You...

[Crazy-Beard]

agree'd

[Odesius]

Absolutely remarkable. A couple days later only, what, 4 "updates"... and I'm having a hard time calling them that. In my business when our service to our customers is down we have to provide updates as they come in AND every hour even if it's "we are still looking into it". I would expect at least that. Just have meesher beans, whatever the name is, just come on every couple hours (while he's on the clock) and update (even if it's nothing, as long as it's the truth). I feel like I'm being patronized here, I'm not 12. I don't expect or care for compensation for a rollback (unless someone spent real money during the rollback period, that should be refunded). It's just remarkable - of the players who are really considering leaving, to prevent this or make it harder for them to come to that decision, they just need to communicate. Programmers have their team meetings where they aren't programming - it's a necessity. After each of these meetings they should pass along the layman status to meesher beans and likewise the community.

Again, I'm not asking for details, just a simple one liner every couple hours.

But again, I'm posting to other players and I'm about 99.99% sure that no BB/Ubi team members have read this post to the end. I wouldn't!

Love you all!
Ode

[Arnoir]

Imagine if you will, a person going to the theater for a little entertainment. Imagine that person waiting in a line to pay for their ticket, along with overpriced snacks and beverage. Imagine them taking a seat and patiently waiting. Now imagine their reaction to a brief message projected on the screen...

We are experiencing technical difficulties.

At this point, normal people are going to have questions. Should they leave or should they stay in their seats? When will it be possible to see the movie? Will they be compensated and how? Is this movie even worth the fuss?

A theater will quickly announce the problem, quickly decide on and announce what will be done, and apologise to their customers. The whole process happens in minutes, not hours or days. Often this means a short delay as footage is transferred to secondary projectors. Even in live theater, preperations such as having an understudy ready to take the place of a performer, are in place to handle emergencies. On the rare occasions when all the preparations taken cannot overcome the problem that occurs, compensation and/or refunds are quickly announced and made. This game is marketed as entertainment just like a movie or live performance in a theater, and equivalent plans should be in place for the handling of emergencies.


Looking beyond the entertainment industry, imagine a few people going into a resturant. Imagine them sitting down, placing their orders, and eventually eating their food. When they have finished, the bill for the meal is delivered to the table. The total cost of the meal does not change if only one person is paying instead of each person paying for what they ate. The total cost covers what was consumed and remains the same, and can be paid directly by each or indirectly with one consumer paying the bill. Each person has the right to make a complaint even if they are not the person paying for the meal, as they are still a consumer that is consuming a portion of that meal. A similar pattern exists within the game in the form of gem sales. The gems may be purchased by an individual, but may be 'consumed' by many people. Thus, even non-paying players have some right to comlplain.

Most importantly the players of this game both paying and not paying are more than consumers, they make up the bulk of 'game content'. Most game actions are a mouseclick followed by minutes of waiting, while the interactions with other players, either chat or trade, provide a continuous stream of activity. Such a critical part should be, and have been, given far better attention.


All that having been said, I would normaly ask my fellow players to show patience. However on this occasion I cannot.

Thus far, the provided updates have given us only one piece of useful information, that there will be a rollback. If it is known that a rollback (ie: restore from backup) will fix the issue, then it is also known what data in particular will be used along with it's quantity, and thus a rough estimate of time needed could be announced. If any delays are experienced during the rollback/restore/recovery process, a new update with a new estimate of time needed can be given.

Respect and trust in any field is usually offered to those who have an established history of conducting themselves in a professional manner, while others must earn it. The handling of the current issue has done nothing more than erode any respect and trust that may have been earned in the past.

Personally, I do not find it entertaining to repeatedly visit a site on the random chance that an 'update' devoid of usefull information will have been posted. Perhaps I will find more entertainment elsewhere.

Arnoir

P.S. I apologise for the length of this post, but not its content.

[Ugiebear]

amen arnoir

[areilia83]

Imagine if you will, a person going to the theater for a little entertainment. Imagine that person waiting in a line to pay for their ticket, along with overpriced snacks and beverage. Imagine them taking a seat and patiently waiting. Now imagine their reaction to a brief message projected on the screen...

We are experiencing technical difficulties.

At this point, normal people are going to have questions. Should they leave or should they stay in their seats? When will it be possible to see the movie? Will they be compensated and how? Is this movie even worth the fuss?

A theater will quickly announce the problem, quickly decide on and announce what will be done, and apologise to their customers. The whole process happens in minutes, not hours or days. Often this means a short delay as footage is transferred to secondary projectors. Even in live theater, preperations such as having an understudy ready to take the place of a performer, are in place to handle emergencies. On the rare occasions when all the preparations taken cannot overcome the problem that occurs, compensation and/or refunds are quickly announced and made. This game is marketed as entertainment just like a movie or live performance in a theater, and equivalent plans should be in place for the handling of emergencies.


Looking beyond the entertainment industry, imagine a few people going into a resturant. Imagine them sitting down, placing their orders, and eventually eating their food. When they have finished, the bill for the meal is delivered to the table. The total cost of the meal does not change if only one person is paying instead of each person paying for what they ate. The total cost covers what was consumed and remains the same, and can be paid directly by each or indirectly with one consumer paying the bill. Each person has the right to make a complaint even if they are not the person paying for the meal, as they are still a consumer that is consuming a portion of that meal. A similar pattern exists within the game in the form of gem sales. The gems may be purchased by an individual, but may be 'consumed' by many people. Thus, even non-paying players have some right to comlplain.

Most importantly the players of this game both paying and not paying are more than consumers, they make up the bulk of 'game content'. Most game actions are a mouseclick followed by minutes of waiting, while the interactions with other players, either chat or trade, provide a continuous stream of activity. Such a critical part should be, and have been, given far better attention.


All that having been said, I would normaly ask my fellow players to show patience. However on this occasion I cannot.

Thus far, the provided updates have given us only one piece of useful information, that there will be a rollback. If it is known that a rollback (ie: restore from backup) will fix the issue, then it is also known what data in particular will be used along with it's quantity, and thus a rough estimate of time needed could be announced. If any delays are experienced during the rollback/restore/recovery process, a new update with a new estimate of time needed can be given.

Respect and trust in any field is usually offered to those who have an established history of conducting themselves in a professional manner, while others must earn it. The handling of the current issue has done nothing more than erode any respect and trust that may have been earned in the past.

Personally, I do not find it entertaining to repeatedly visit a site on the random chance that an 'update' devoid of usefull information will have been posted. Perhaps I will find more entertainment elsewhere.

Arnoir

P.S. I apologise for the length of this post, but not its content.

absolutely 100% agreed arnoir!!!! this should be its own thread so more people will have a chance to read it!!!!

[Spamcannon]

This game is a fun distraction, but there is no way in hell I would spend real world money to gather resources and kill bandit camps.

[Ashlinn]

Said it once and will say it again, there has not been enough feedback to the community on what is going on. Its over 48 hours now that the site was taken down for 'emergency maintenance' of a known issue relating to ppl not being able to log on. Perhaps you should have research the cause in greater detail b4 taking the whole thing offline. As far as the customer support displayed so far from BB/Ubisoft I too am disguised. 4 updates in over 48 hours!! REALLY?!? If the customer support in my organization ran like it does in here I'd be out of a job in no time at all. If our systems go down to our customers we are required to provide HOURLY feedback on progress being made. Clearly Ubisoft is used to being a product provider and not a service provider. I'd suggest 2 things happen IF you ever figure out what the hell your doing.. 1. Back up the main servers during the weekly maintenance outage and invest heavily in customer support personal that actually have some background/knowledge of what that term means.

[Preaetorian]

I haven't spend anything and I guess thats why I am not so much upset as the rest but the one thing that discurouges me from playing the game is the time I spend on playing it and what I put into playing it . There is no monitary loss but time and effert will be lost since I started a week and a half ago roughly . First of all I would like some definate answers to questions . First , what exactly is the problem . Its been ok , we are closing the server we will be doing roll backs , sorry for the inconvenience . Well thats not enough . I know that some people had a hard time logging in but seriously . We all have to pay for that ? Second these Roll Backs . Why do you need to Roll Back ? How long has this been an issue and I mean dates . Not an answer saying for quite some time . I think what these people are saying is , they want to see a little more perfessional attitude concerning this , with facts and exact answers to why this is going on . Sorry for the spelling , but I have always sucked at spelling .

[Odesius]

Imagine if you will, a person going to the theater for a little entertainment. Imagine that person waiting in a line to pay for their ticket, along with overpriced snacks and beverage. Imagine them taking a seat and patiently waiting. Now imagine their reaction to a brief message projected on the screen...

We are experiencing technical difficulties.

At this point, normal people are going to have questions. Should they leave or should they stay in their seats? When will it be possible to see the movie? Will they be compensated and how? Is this movie even worth the fuss?

A theater will quickly announce the problem, quickly decide on and announce what will be done, and apologise to their customers. The whole process happens in minutes, not hours or days. Often this means a short delay as footage is transferred to secondary projectors. Even in live theater, preperations such as having an understudy ready to take the place of a performer, are in place to handle emergencies. On the rare occasions when all the preparations taken cannot overcome the problem that occurs, compensation and/or refunds are quickly announced and made. This game is marketed as entertainment just like a movie or live performance in a theater, and equivalent plans should be in place for the handling of emergencies.


Looking beyond the entertainment industry, imagine a few people going into a resturant. Imagine them sitting down, placing their orders, and eventually eating their food. When they have finished, the bill for the meal is delivered to the table. The total cost of the meal does not change if only one person is paying instead of each person paying for what they ate. The total cost covers what was consumed and remains the same, and can be paid directly by each or indirectly with one consumer paying the bill. Each person has the right to make a complaint even if they are not the person paying for the meal, as they are still a consumer that is consuming a portion of that meal. A similar pattern exists within the game in the form of gem sales. The gems may be purchased by an individual, but may be 'consumed' by many people. Thus, even non-paying players have some right to comlplain.

Most importantly the players of this game both paying and not paying are more than consumers, they make up the bulk of 'game content'. Most game actions are a mouseclick followed by minutes of waiting, while the interactions with other players, either chat or trade, provide a continuous stream of activity. Such a critical part should be, and have been, given far better attention.


All that having been said, I would normaly ask my fellow players to show patience. However on this occasion I cannot.

Thus far, the provided updates have given us only one piece of useful information, that there will be a rollback. If it is known that a rollback (ie: restore from backup) will fix the issue, then it is also known what data in particular will be used along with it's quantity, and thus a rough estimate of time needed could be announced. If any delays are experienced during the rollback/restore/recovery process, a new update with a new estimate of time needed can be given.

Respect and trust in any field is usually offered to those who have an established history of conducting themselves in a professional manner, while others must earn it. The handling of the current issue has done nothing more than erode any respect and trust that may have been earned in the past.

Personally, I do not find it entertaining to repeatedly visit a site on the random chance that an 'update' devoid of usefull information will have been posted. Perhaps I will find more entertainment elsewhere.

Arnoir

P.S. I apologise for the length of this post, but not its content.

I've always told Arnoir, I love his spam!

[vandergoose]

**** off ubi.