Maintenance Compensation

[ArtisticBlood]

What is totally getting me, is that this was touted as a "problem with some people logging in". I personally had NO issues. i JUST started spending money on the game because i WAS enjoying it, and literally, no kidding, i spend my last 2 gems and you guys shut it down. Now I am a patient person, most of the time, but if this kind of communication from support staff is what I can expect, then my hard earned REAL LIFE money won't be spent here. I may have to go find a snail game to play like heroes of gaia or something else. This keeping people in the dark...you CAN NOT honestly say that you, the support and IT staff, DO NOT know what is going on. If you truly dont, then share that with people...lets see how many remain.

[ACface1]

I think people need to stop whining about this and move on, things will get fixed and hopefully they give us something for the server being down and again people no reason to whine about stuff like this it happens just like in real life...

[MrMojoRisen]

Back up 100% again they say. The word "again" would mean it was that way in the first place... yeaaaah right

[LadyyLushyy]

I definitely understand that, and can assure you that we have been working on the issue. It is a serious one, and one that unfortunately is taking some time to sort out. We don't want to put a band aid on the server and load it up, only to have problems creep back in again. We're making sure that the game will be at 100% again before we set it back up.

Thank you meeshaerbeans i totally understand your hands are 'tied' . I just really hope as most people do the Roll Back isn't too far back or it will put alot of people off restarting/rebuilding. Hoping for some usefull info soon though.

[ArtisticBlood]

I think people need to stop whining about this and move on, things will get fixed and hopefully they give us something for the server being down and again people no reason to whine about stuff like this it happens just like in real life...

Do you spend your hard earned cash on the game? And it isn't whining for the most part. Those who have not sunk money from their CC or bank accounts are whining...maybe, but those that have feel like they are going to LOSE their money, a COMPLAINT, not whining. Support staff need to deal with COMPLAINTS and they need to INFORM people...that is all MOST are asking for... UPDATED INFO

[Princess_Jackie]

Originally posted by BB_messerbeans:
I'd be glad to give you more information, but unfortunately I don't have any at this time. I figured leaving you guys hanging with silence wouldn't be fair. I am here, and I am trying to keep you all as updated as I am.

Yes, BB, I am the one who copied your post from the Zeus Server Emergency Maintenance thread to Facebook.

All we are looking for is any ETA for the server. We can worry about the compensation or lack thereof later. Agreed - Silence from UBI is not golden, but I will give you my GC if it will help!

I know that rolling back a server is a bit time consuming, but 48 hours seems excessive. The restoration from a previous backup should normally take approximately 8 to 16 hours, including the replacement of an earlier version of the database of profiles.

We know the Server Admin is working to resolve, but the lack of an ETA is very frustrating. You know they have had to create an ETA to answer the question posed by the management heirachy.

[MrMojoRisen]

Just a thought, if we rollback for 1 week lets say, we go to where we were at that point. That would mean what guild you were in right? How about players that were banned in the past week, are they now gonna be free to play again? hmmmmm

[AvilaHarrington]

My explorer just found me a Nords. I need to be able to get that back with whatever rewards we receive from BB. I also picked up a vet general last week. I hope I still have him or the gems I used to get him.

Me too hun! me too.....we were spota swap ls... now we may neither have a Nords....

[MrMojoRisen]

wonder if ubisoft's stockholders are aware of this, im sure they would be interested to know

[Stokesy]

Let me ask you guys something. as a free player it's always been my standpoint that compensation is awesome, but also only a gift, and while is welcome, is NOT necessary... yes, money was spent, by some. I for one would welcome compensation but as a general...IDC if they give it or not, if I lost alot I'll work that much harder to get back