Explanation not silence
Please give us a timeline I see the orignal posting i put up asking for a timeline was taken down so here i go again. You the service provider need to provide me the customer with a explanation of what when and how this issue will be corrected. If not thats fine I guess I can start looking tommorow morning for another game to sink my time and my money into.
this was posted in another thread.....so basically no news
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Ubisoft Community Manager
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Join Date Sep 2012
Location North Carolina
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World Zeus I haven't been given an estimate at this time, and any estimate I personally could give you would be wildly speculative. I really am sorry that the information given out so far hasn't been very concrete or specific, but I'd rather give you guys exact, sure information rather than guesses or estimations. It wouldn't be fair to give everyone a time (so they can plan around it) and then have that time yanked out from under them. BB_meesherbeans
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Well I have some good news and some bad news the roll back was successful....
here is a new screen shot...
Bad news is we all died of dysentery....
OMG thats hilarious........... lmao.Originally Posted by Jason0627
LMAO. instead of playing Settlers all day long i guess I'll be breaking out the Pints early today....
We need Zeus back now. So I'll be sober enough to play it
There is still no excuse for poor customer service, nice to see people trying to lighten the mood though :-))
Jason...that gave me a chuckle. Thank you
While I'm not involved with the administration of this game, I was unix admin for twenty years. It would seem there is some confusion about how a company can predict when it can fix something that is broken. For the most part, by the time you have figured out exactly what is broken, you are within a few hours at most of having it fixed. The problem is that when something is broken, the admins do not know what is wrong (or as I said it would have been long fixed) and in that case can not offer a time table to a fix of which if they knew, would again be up very rapidly. A car perhaps, sometimes its obvious the battery is bad, a time of completion can be offered, but even then I've more then once had them fix the battery only to find that indeed, the generator is also at fault. In that particular time in fact it was decided the regulator must be bad, which they guessed at only after fixing the other parts. In fact I know I am not alone in having a car a week or more in the shop precisely because they do not know what is broken. Of course one if free to check out other games if dissastified with this one, but even if people were to beat on the admins with sticks it would not allow them any faster to figure out what is happening. As I know from companies where we lost 20 thousand an hour while the system is down, the management is already impeding the admins already by waving their hands in the air shouting impeding any ability to concentrate and the admins are most likely working 16 hour days trying to figure out what is wrong to get the machine up. Having been there I am quite sure that the desire to solve the problem so as to actually eat a real meal and have a real nights rest is going to be of far more importance. In fact I remember distinctly how upset they were once it took me 4 hours to get the machine up, i left the company and the next time it went down it took them an entire 3 days to get it up. So I would suggest that even if a user could threaten enough to leverage the managers to come in and interrupt the admins more times, that the best that will happen is to slow down the admins by interruptions and then there is the very real chance we could end up with brand new admins that understand nothing at all of the programming and end up with the system down a few weeks. Which the humorous part is then of course the management being angry with the old crew for taking a few hours to fix something, (or rather to figure out what needs fixing, the fixing is almost always extremely rapid) they will then happily fall at the feet of the crew that takes a week or more and kiss their hands and feet in gratitude. And I know that because my replacement (quietly calling me at my new work and asking me for hints) then at the end told me how happy they were that he only took ten times longer then I would have.
I still have that game.........
I think that much of the negative discussion would disppear with more communication - something that a large company should be capable of providing.....
Just went to the Ubisoft website and unable to find anything about their online games so am truly unable to find anymore information
Jesus another "gimme what I want" thread. They should just close the forum down until it's fixed and post their updates on facebook.
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