Hello Ladies and Gentlemen,
Just a suggestion: when your server crashes for a few days, people can lose interest in the game really quick as their are nearly 10 other games besides TSO that can be played (Evony, Senatry, Forge of Empires, Castleville, Farmville, etc.).
Why not show your dedication to your players, both paying and those nonpaying by compensating us for continuing to play as well as those who are on the fence and about to leave for good. Here's an analogy: you go to a restaurant, but the food is wrong or the server takes forever, or something goes wrong. Usually in those cases, the manager comes over, apologizes, and discounts the meal for free. And then they give you a free dessert for the inconvenience.
I am a relative nobody in this game, but if you were to send a TSO-wide message with a voucher code for 100-1000 gems to be redeemed within 96 hours, I think you would appropriately show that you care for it players and for the success of the game.
Just a suggestion,
Knight_Conqueror





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