Buying gems not working???

[Atara]

i bought gems last night..... and i still have not recived them? anyone know if there is a downtime with paypal on this?

[MrGrimm1]

Hello Atara, please write in a support ticket about this issue, we may have to ask for some personal information. You can ask for me directly if you wish.

[Atara]

Alright i have done so. i got that one refunded but then re did it this morning and havnt got them once again.

[RazenheII]

Like Atara I also tried buying gems but didnt get anything out of it. This makes me think you dont want our money. I wont be resending or retrying or even sending in a ticket. People trying to get your stuff our just SOL. I was little nervous befor but that has been taken to a new level. Call it paranoia if you like but when your customers/players follow your directions to the letter and it doesnt work, what should they think? My girlfriend and I have been waiting for almost 8 months for a chance to spend a little money on the game. This looked like a decent chance since our finances were finally set... Some things just arent meant to be I guess.

[royalpayne]

hey bb mrgrimm, i cant get ahold of uplay and cant access my playspan account, is there any way yo can get me a phone number or something for a branch of plyspan that deals in this matter

[FieryEmber]

As MrGrimm said to Atara..write a support ticket via http://www.thesettlersonline.net/en/help-and-support