recently bought gems with a 20$ ultimate game card, i went to buy the 10$ package of gems, go to buy the second 10$ package and the points weren't there to buy them with..... i check my e-mail to find the receipt for the transaction, it says that it took 20$ for a 10$ amount of gems... even the receipt says i was ripped off...... i send multiple tickets for days getting nowhere (big shock huh) then i finally get to talk to meeshabeans about the problem and he was helpful all until i got nowhere with the advice he gave me, after that he pretty much told me tuff luck your out the money... now i ask has anyone else had a similar problem? and have they gotten poor customer service as such? i realize it is only 10$ but i still do not like money taken from me unless i get what i payed for...