This game is continuously crashing. They rolled back the server I lost a ton of experience and time. I couldn't login for 3 weeks.
Then a week after I get logged in, they ban from chat for mentioning a website.
So I need to know what the process is for getting a refund on gems that I have paid for?
I bought gems twice now, and I feel like I wasted my money and I am not getting the service that I paid for.
Its been a week since I was banned in chat. There is no end in sight. The mods won't tell me if or when I will get to chat with my guild again.
So I need to dispute the charges from this game. Do I just open a complaint with my credit card company? Has anyone done this before?