Seriously, still can't get to my island! Thought the 'emergency maintenance' would have done something; guess not.
Seriously, still can't get to my island! Thought the 'emergency maintenance' would have done something; guess not.
There seem to be a few of us with the island not loading after the tip of the day box comes up - otherwise known as "The Blue Screen." Can we PLEASE get some response from BB regarding this issue - Is it being worked on? Are we going to be able to access our islands again? Any information at all?
I am getting no responses from support when replying by email to the support ticket. Please give us some information.
Doryman
Ticket#US-2012112212000171
Update - Have received a response regarding the Blue screen problem: There is a team actively working on it. That, at least, is some news.
I'm told meesher just said something like that on Zeus global. Hello? Zeus global? Hello?
This is an exact description of my problem, with the addition of the Quest/Adventure Bar window also being displayed on my screen (and I am able to move it around) Started yesterday after locking up while leaving a Guildee's DB. In case it helps, I think I also had my own WoTS started and I was tracking a couple of the quests (though NOT Battle Master; I've had it completed for a while, but it won't let me finish it, just causing me problems).Originally Posted by GarusCrownGuard
No response from Support yet.
Lesson
Dang... guildee's just reminded me that most my New Expert Buildings were running too, including Cannon's for the quest. And of course my entire gold chain. This is gonna be expensive, assuming I can get back on someday.
7 days now. Still a blue screen & no island.
thi is the reply i got on cs....
Hello skippyskip,
At this time support is unable to resolve the "blue screen" error. this issue will need to be resolved by the development team. I do not have an estimated time as to when this issue will be resolved.
'The Settlers Online' Support Team
after the update i get the load screen with santa claus and thats as far as i get whats the deal
Not sure what this means but in case the techies are reading I'll try to explain my experience with the game loading post update.
I'm on dialup which once game is cached is normally no problem at all. The initial load into cache when there is an update is a very long process but normally once cached, game runs just fine.
However, this time there is a glitch. Cache is fine through the Ubisoft page, which loads very quickly, but once I reach the Santa screen, then that entire portion eventually has not loaded into cache and I have to wait as the process takes place again.
I watch it on the networking tab of my task manager (running XP) and not only is the process as slow as it was during the initial download of new material, but it continues downloading for a good 5mins or more past the completion of the load bar.
And this is happening every time I log in or refresh.
Once past all that and on my island, the cache is fine and my island loads fairly quickly.
Not complaining. I know the price I have to pay for being on a slow connection but this is outside of the norm so I thought I'd mention it. LOL, I'd imagine most people never get to see the process take place in slow motion.
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