Can't get to game after sign-in

[BB_Effiluna]

I'm having this issue now. Almost 2 months now. sent ticket but not a good reply though. i've been playing since last yr with no problem and yet they asked me to try new browser now? keep clear cache on flash and browser everytime before login, still receive unable to connect to data file message and ask me to clear cache...

Any support or BB would help on this matter ?

Continuing to work with CS through your support ticket is your best bet!

[Nightstorm71]

everytime I try and log in my screen just goes white any suggestions?

[Imakittycat]

Same thing happening to me today.

[Domesday]

You could be (1) logged on as part of an educational computer network - that allows log in but as soon as the game starts to load - triggers the recognition that you are trying to play an interactive game that is blocked; or (2) logged into a high traffic network like at a hotel or something that does not have sufficient bandwidth to handle the downloading of the interactive island or (3) something bigger is screwed up.

[FatherNostromo]

I can't get to my old 23rd level at all. I think it might be the use of a different browser. Can anyone help?

[Asiastrings]

This is to Grumbly, Raymergg and FatherNostromo,

I'm having this issue now. Almost 2 months now. sent ticket but not a good reply though. i've been playing since last yr with no problem and yet they asked me to try new browser now? keep clear cache on flash and browser everytime before login, still receive unable to connect to data file message and ask me to clear cache...
Any support or BB would help on this matter ?

Raymergg, hi, you are from here? - Kuala LUmpur, I believe you need to contact your isp provider, open ur port and find out what our port #s are ask BB and ask ur ISP how to do this for your router if u do not know. Also u can run a test on your bandwidth, and let bb know what that is, if it is efficient to run our game. I feel this complicates things, although without the knowledge of it myself and probably others cannot help you completely.

My other recommendation is always try to get screenshots...



We have a protocol we all follow on a severely ran server, and it seems to work great, my version is here - http://forum.tsotesting.com/threads/...-Server-Logins

Grumbley seems to have his fixed, that was a smart thing you figured- would of been my recommendation, call ur ISP' next to. The other thing, is FatherNostromo, are you using a church internet access? perhaps it has our game port flagged you may want to ask BB what is the ports for TSO.

If this helps, I use IE for this server and always have, Ares has always been the best running server of every server that runs this game, I know this as fact due to my experience as a player of international standards, and daily aiding many, many peoples world wide with all kinds of problems successfully. Reminder the more info you get for Support is better for help.
BTW- I am a testing player from Test server.

( BB_USA please forgive me, I just wanted to help perhaps this will help someone).

[JohnDory]

Australia here and white screen as well. First time ever white screen in 3 years

[JohnDory]

Sorted itself out.

[BB_Endesmor]

Sorted itself out.

I'm glad to hear that!

BB_Endesmor