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Thread: My account is gone

  1. #1
    Recruit
    Join Date
    Aug 2013
    Posts
    1
    World
    Zeus

    My account is gone

    I believe after recent maintenance, my data is gone. It says my email which already registered is unregister and i had to register.
    When I request reset password i recieve two email with my old and new username.
    If someone made to change server, is the data in old server still exist or remail playable?

  2. #2
    BB_DXTed
    Guest
    Tebia,

    Your old account noily is tied to your facebook acount. In order to access your noily account, you will need to log-in using your facebook account.

    It appears that you logged in directly to the game site using your email address. By doing so, it created a new account.

    If you continue to experience issues, please contact support.
    http://www.thesettlersonline.net/en/help-and-support

  3. #3
    Recruit
    Join Date
    Jun 2013
    Posts
    1
    World
    Ares
    Yes, it appears there is some confusion between login using facebook profile and email adress,
    therefore i recieved two emails for password reset.
    and as I recall registering with facebook didn't prompt me a password.
    Thanks for the response. I'm a bit lost considering my email is bounded to facebook, but not in here.

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