Unable to purchase gems - receiving error message

[ZeeBaDee]

I have been trying since yesterday to purchase gems (especially during happy hour!) but have been unable to do so. I have tried using both Paypal and the credit card option, and I keep getting the same message - "Paypal Express has cancelled your order" (on the credit card area, it says declined). I have confirmed with my bank that there is no reason why i should be 'declined' (even after using two separate cards), and paypal says that the purchase is going through on their end. Playspan has yet to respond to me as well as ubi/TSO support.

I have never previously had any issue purchasing gems. I have tried one of three different 'tiers' of gems to purchase, as well as different browsers and even different computer platforms and I still keep getting the same error.

Can someone with TSO please help me? I'm attempting to give you money!

[BB_Rawren]

Hi ZeeBaDee,

To get this resolved quickly, please send in a ticket to Support.

[ZeeBaDee]

Thank you for your response, BB_Rawren, but I have already submitted a support ticket and no one has responded yet. Since my account is linked through my FB, I have not received any email whatsoever with a ticket number or anything of the sort.

[GateKeeper420]

Hey ZeeBaDee, I was having the Same Issue, I contacted PlaySpan by Phone 877 - 703 - 6339, they are the one's who handle the payment transactions for Gems, and the Guy told me it is a Security Feature they use, if your account makes unusual gem purchases, e.g. you usually purchase 1 Gem package at a time and then all of a sudden you try to purchase two at a time, they will reject your 2nd purchase. Anyways, he told me I could either wait a few days after my last declined attempt and then try again, or I could purchase a Ultimate Game Card and give him the Pin number for it and he could force it through. Hope this helps you.

[Crazy-Beard]

If the 100 - 200 % on gems happen today, I plan on using PayPal.
I hope I don't have any issues buying them.
Still waiting for the 20% to become a 100% or greater