what I can I do if I cant log in? tried uplay & thu facebook & cant file a ticket. been playing for over two years now & spent a lot of money just to watch it go away. if you don't contact me soon i'll post to all friends that you didn't care to help & ripped me off
well threats dont help, esp if u havent filed a ticket. you have to verify your email before u can file a support ticket. you can also send a private mail to any of the bb team through the forums here, asking for assistance if you can't figure out how to do that. they're quite helpful.
Anyone who considers protocol unimportant has never dealt with a cat. ~Robert A. Heinlein
can file if I cant get into the game just script comes up & can get in but this way
free up space if u have silos and farms.. many ppl do not have silos/farms so they are useless to them
what script? have you been banned? i know they were working on fixing the 'zone' lockout issue yesterday. sounds obvious, but i assume youve tried clearing cache and restarting browser? or another browser?
send a message to Rawren, she may be able to help you figure it out, or forward your request to the ticket solvers. find a post she's made, click her name, and select 'private message'
Anyone who considers protocol unimportant has never dealt with a cat. ~Robert A. Heinlein
u dont need to be on game to send in a ticket, you are logged in and typing on forums, you can ahhviously go to homepage, click on help/support and then contact form at the bottom then fill out the info and send (that is how to send a ticket).
Hi peeps, Ive been having trouble with game all day. Started about 4-5 hrs ago when I logged on .Also a little bit late last night, but went to bed. Game loaded , I could acces trade, and and my inventory , but no buildings, couldn't do provisions, or upgrade mines etc.
So.........I ...cleared my cache AGAIN. Cleared the Flash cache etc etc. Now when I try to get on game goes through the load , and then I get "server call fail. Clear cache and restart browser" I have tried this on Chrome, IE, and Firefox and get the same thing
Lala
actually TH, i just tried it. u can be logged into the forums and not the game. (gotta be logged into the game to send ticket.) here's what it tells u when you're not logged into the game, and an email address to contact them::::
"To send a query to our Support team, you must be registered on our system. If you have an account already, please log in here.
Please note that our Support team can only answer questions using this form.
If you experience problems with logging in, please send an email to account.support@castleempireonline.com. We will require your player name to process your query."
Anyone who considers protocol unimportant has never dealt with a cat. ~Robert A. Heinlein
What?Originally Posted by psaltery
All you have to do is go here -> http://www.thesettlersonline.net/en/help-and-support
Then click on the bottom tab. There you go!
Not sure where your getting the idea you can't.
RGC, log out of the game and try to go to that link, what you see is what i posted in quotes. It asks you to log in to the game before you can send a ticket. He's saying he cant login to the game, so he needs to email support, at the address i posted.
Loggin into the game and being logged into the forums are 2 separate tasks. He's able to get here, but not the game.
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