Can you please move my account to the Ares server?
Can you please move my account to the Ares server?
has any1 that has been locked out heard from support yet?
No word, nothing...just my name added to a list....watching premium days tick by...going into 7 days now
please!!!!!!!!!Originally Posted by epsilonsilver
BB_Rawren, mine appears to be fixed as of yesterday, 3/4. I have been able to successfully login several times, and move buildings around, without receiving Zone Errors.
Thank you!
Awesome, I am glad. We've checked these accounts for locked zones and found that most of them are not experiencing a locked zone error. It looks like most of them have been resolving themselves after a period of time, but for those that still cannot login, please try the following:
1: Make sure you are using the currently available version of your web browser, as an older version may no longer be supported for the game.
2: Make sure you are using the most recent version of Adobe Flash. http://helpx.adobe.com/flash-player.html
3: Before logging into the game clear your cookie and cache files from the web browser you are using.
http://www.wikihow.com/Clear-Your-Browser%27s-Cache
4: Clear your Flash cache files. You can find the steps on how to do this here: http://forums.adobe.com/message/4278569
5: Try using another one of the supported web browsers for the game: Fire Fox, Internet Explorer, Google Chrome.
Please be aware that having multiple Flash applications at once will cause lag, server crashes, and flash crashes. Please try to limit the number of Flash based web applications you have running while trying to play the game to have the best experience. Such applications include YouTube, Pandora, and other Flash based games.
I just tried all of these things and I am still getting the error...
That said... I use FB to log into the game.... so I also tried using the play now button that is on the FB page (https://www.facebook.com/CastleEmpireOnline). It tried to open the game in FB verses taking me to the usual place it takes me to when I have done that in the past...clicking on the play now button then gave me an error..
Next I tried going to the my apps area in facebook... and clicked on it from there.. that also gave me an error... 404 page not found...
So then I did a search in FB for the game...that got me to the log in page...http://www.thesettlersonline.net/en/play clicked on the play now button and again Zone error...
I have to wonder could this have something to do with FB?
Above you said "We've checked these accounts for locked zones and found that most of them are not experiencing a locked zone error."
Was my account one of the "most"?
I have been meaning to move my account off FB per the instructions I found on this post ( http://forum.thesettlersonline.net/t...l=1#post204849) but am afraid to do it now while my account is already messed up...
Think I should try that???
Glad to hear some have gotten this resolved at least... that gives me hope...
BB_Rawren, am I one of those that have been resolved? It does not appear that way to me. I have done all of the things suggested...repeatedly over the last 7 days and still nothing. The other person stuck on the adventure, receiving the same message as I am..."Server Zone Crashed" is still experiencing the issue as well. Could you please update me?
We can only hope that tonights shutdown brings relief to the long suffering players of TSO. However, hope doesn't make it happen.
If something can go wrong, it will.
It seems they are fixing the players who cannot log in. But what about the players who can log in, but are stuck in adventures for days on end and losing premium time? The loss of premium time is the loss of hard earned money...not acceptable.
Nords adventure still locked for Gammalyn and Lokotan.
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