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Thread: does the dev/support really care?

  1. #21
    Veteran General
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    i have and i have been waiting for 10 days for dev to fix it. this is getting old

  2. #22
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    see ppl do they really care? multiple ppl locked out for weeks and still no solution? no contact like dev/support fell of the planet

  3. #23
    Retired Community Manager
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    Hi jackrack500,

    I do understand your frustration. However, we have been in contact with you concerning your account. There are multiple accounts that have been locked out since 2/27 and we have escalated all of these issues to our development team. We will update these tickets when we have more information for you concerning your account, but until then, the only thing you can do is wait. Thanks for your patience.
    **Retired**

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  4. #24
    Mayor EpsilonSilver's Avatar
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    It's not that they do not care.


    They are rather busy.

  5. #25
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    seems so. wouldn't ppl locked out for weeks be a top issue? if ppl r locked out no gem buys. no gem buys no money. or ppl leave game due to lack of approach. which im very close to doing

  6. #26
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    Yeah, I'm really shocked at the very slow response times. I'm having my own problems with BB and I'm kind of amazed at how slow they are. Especially when they do finally reply and try to dump the problem off on someone else putting you back in the accursed 4 day response cycle. They're maybe super-under-staffed or something. All I know is that its no fun to play a game you can't actually play.

    ** Well I'm happy to say my problems have been resolved and I can play again!. For all players stuck in Limbo I hope you escape soon!**

  7. #27
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    Quote Originally Posted by jackrack500 View Post
    am i the only one who think the support team no longer cares about helping ppl anymore? i sent a ticket and 4 days tomorrow still no response.
    I've had the same problem--repeatedly.

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