does the dev/support really care?

[jackrack500]

am i the only one who think the support team no longer cares about helping ppl anymore? i sent a ticket and 4 days tomorrow still no response.

[RomanGodCamper]

They don't reply on Weekends I don't think

[jackrack500]

i have sent one on a monday and took a month for them to reply. i have sent many on weekdays and still takes forever for a response. its quit clear that they r under staffed.

[EpsilonSilver]

Having been here a while, I have seen times when support was needed. They always fixed me up right quick.

They may have grown to the point where they need to add some support staff.

Perhaps some forum CL's to take preliminary support tickets and seek to resolve them before forwarding?

[Wimpy]

I agree with you ES. I think they are overwhelmed due to all the bugs that they have allowed to creep in. I always get at least a auto response.

[jackrack500]

agreed es. this is the first time ive been locked out over 24hr. just seems as more time passes in tso more bugs get in and dev just don't care it seems. they just add more stuff and shoot themselves in the foot.

[EpsilonSilver]

I nominate Wimpy to be Forum CL.

He may work for burgers.

[jackrack500]

i second that he always seems to get on the forum and try and help ppl.

[Wimpy]

I nominate Wimpy to be Forum CL.

He may work for burgers.

Working for burgers sounds like a great deal to me. Med rare please.

[BB_Susurrously]

Hey guys, it's been a while since I last posted! It's about time, right? I just wanted to let you guys know that we are reaching support tickets as quickly as possible, but we are human too. We want to give everyone a meaningful response and help however we can. It's true, support is a little slower to come than in the past, but we're getting through that quickly. We expect to have the response times back to normal soon. Thank you all for your patience with us while we work through this because we'd rather give you a meaningful answer a little late than be unhelpful but timely.