Ok, maybe someone can help me here. This time I got a screenshot but how do I attach it to a support ticket?
I'm not sure if this is related or not but shortly after I asked this question in help tab my chat server failed ... I didn't get any message about being banned.
Can any BBs possible shed some light on this issue?
upload it to photo sharing site, like imgur tumblr or flickr. then put the url in the message.
hoping thats just a glitch
Anyone who considers protocol unimportant has never dealt with a cat. ~Robert A. Heinlein
Well one of the screenshots is of a moderator threatening to turn my chat off indefinitely and the other was what was shown in chat that supposedly induced that "final warning." (the first time any moderator has used the term 'warning')
I'm starting to think it's time to ask for my last 12 months of payments back as per Ubisoft's Terms of Use agreement and call it quits. This just plain sucks.
I have been hesitating to join this thread, as I have already posted my views on this program when this started. Furthermore with what I have gotten to see in game and experience, I am frankly sick of having to deal with the issue at all. My first impulse is to simply say "A pox on both of your houses". And for those reaching for the the excision tool or the report button, it is a SHAKESPEARE reference, get over it.
When working, at times the police bring in people who have been arrested for "medical clearance". From their reports of injuries, and the whole-heartedly expressed fact that they did nothing wrong, it would seem there is an epidemic of police brutality. Strangely I have never been called to testify for the multiple predicted lawsuits. Watching some of the events that have happened in global, it reminds me of the manned police barriers where protesters are throwing fruit. For those who can recall events such as these, they may also recall what inevitably happens when someone decides to exchange a tomato for a rock; it typically ends in tear gas and physical arrests of everyone involved. Unfortunately, the people who organize the protest, or even the person who handed the person on the front line a rock, rarely are the ones gassed, beaten, or arrested.
Several people have asked me for the links to the code of conduct, terms of service, and related things. At this point, it should not be the (former) Community Leaders that have these links; it would seem every one should have reread them by now. However, based on this thread alone, I am not convinced that any number of links or number of times reading will make a difference. One BB has already posted here, "Please keep in mind that posts naming and shaming particular players, in addition to posts questioning moderation activity will be removed, as per the Code of Conduct". Another BB has posted here, "Going in chat and complaining about the moderator, inciting a boycott, stirring up malcontent in general, or posting about moderation actions will get you a ban". Fortunately for me, I don't have to shame particular players as they seem able to do it themselves.
As for the Moderators, I have less to say to you than before, but only because this thread is already one-sided. I would like you to remember that the vocal minority does not necessarily represent the rest of us, and give the players the benefit of that. I am glad to see some interaction between you and the players, as it is nice to know you are trying to do things other than enforce discipline. The players lost a significant resource when the CL program was removed; unfortunately, you are our successors and the players still need someone who can distribute information when the game is performing less than optimally.
[QUOTE=Aurboth;239771]* * * One BB has already posted here, "Please keep in mind that posts naming and shaming particular players, in addition to posts questioning moderation activity will be removed, as per the Code of Conduct". Another BB has posted here, "Going in chat and complaining about the moderator, inciting a boycott, stirring up malcontent in general, or posting about moderation actions will get you a ban". Fortunately for me, I don't have to shame particular players as they seem able to do it themselves. * * *"
Living in the U.S., I have become accustomed to enjoying uncensored freedom of speech. If the waiter at my favorite restaurant sucks, I complain. That's the only way the problem gets fixed. If a cop is acting unprofessionally then I'd report it. If a doctor, nurse or other health care provider provides substandard care, I complain. The only thing that sweeping a problem under the rug and being quiet about it does is exacerbate and prolong the problem. Wonder what would have happened in 1939 or so if someone had the courage to stand up to a tyrant who was exercising some pretty poor judgement did so? Maybe a whole lot of folks would have gotten behind that person and prevented a catastrophe.
As Plinkerton said, maybe time to ask for a refund and move on.
I believe you can't get a refund. Don't you agree so in the ToS?
When I first got banned the mod referred to a Settlers ToS. I have never found a "Terms of Service" for the settlers, I did however find a "Terms of Usage" from Ubisoft. That was the best I could find. You will have to read it yourself and come to your own conclusion but mediation may be the path of least resistance at this point.Originally Posted by TheScientist
As an attorney I should have read the Terms of Use before I posted, but Plink is usually spot on. It would appear that players only have recourse to recover sums paid IF Ubi terminates their account in a manner inconsistent with the Terms of Use.
At any rate, the whole point here is that there are a few bad apples in the Community Mod program. As a for profit business why in the world would you want to alienate your revenue source Ubi? Do any of the community mods spend money to support the game (business)? Some probably do, but I'd wager that not all do. I DO, feel free to verify that. Mods and anyone else with the ability to exercise any sort of meaningful authority should not have a vested interest in the game, i.e., be an active player...Too much opportunity for abuse imho.
I'm done with the subject, my position as a customer has been shared.
You don't need chat evidence or screen captures. When you submit a complaint, all you need to do is include the name of the mod, the server name, and the time (with timezone) that it happened. BB can go back and look at any chat, any whisper, any guild chat at any time and they can verify whether the ban was valid and whether or not you got a warning. So, don't let the lack of screen captures stop you from submitting the complaint.
~*~*~*~*~*~*~*~*
Spike's Co-pilot
There's magic in the wake of a fiasco!
I understand there are ppl with many different views and opinions. Likewise, I have them too. The chat moderators are getting a lot of slack for doing what? Their job. I understand we live in a country of free speech, but if you think real hard about that our speech is not free and we are not able to speak freely without consequences anywhere. I believe that yes you should be given a reason for being banned, but on another note when a player knows what they are doing, they shouldn't need a reason they already know. Mod_Red was there for me tonight. I didn't have to go asking for help but help came to me as I was being bashed by other players due to my guild recruitment ads. I was not breaking any CoC's, I was not harassing anyone else back. This had been going on for days and it was starting to get real old. While we all have our opinions and certainly mods behave differently than others, I do have to give KUDOS to mod_Red. You may like me or hate me that is fine, but the bashing was turning into bullying and I don't tolerate bullying. Thank you again mod_Red.
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