I have submitted my 3rd ticket for missing items after opening their door. The missing items happen to be behind the Gold doors. My first ticket they sent me what I had selected and apologized for the error. The second ticket they say I did not open door 17 properly so I had to pay 50 gems to open it. Now comes to gold door 24 which is now asking for another 50 gems. This soccer promotion has been the most frustrating event I have ever had in my numerous years of online gaming. I refuse to pay 1 more gem for these doors that never opened properly!