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Thread: Stuck on Loading Map

  1. #21
    Recruit
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    Zeus
    did you get fixed up I still cant get in im getting general error had occurred let me know if you got in and what you had to do please and thank you

  2. #22
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    omg I still cant get in hope this gets fixed soon

  3. #23
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    Mar 2012
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    I am having the same problem since the day after the Hallowen Event update. I did everything I was asked to do by the technical support "specialist" named Rivers. Updated Flash Player, Chrome is current, cleared browser cache and cookies and cleared my DNS with absolutely no results. The problem is clearly on their side not the user-side and they know it by this point because so many of us are having the same problem and we have all done what they have asked us to do. I have gone through the entire process on three different computers and I have the same problem on all three. I have had friends logged in to the game on their account on all three computers since then successfully while I cannot log into the game using any of the computers. My complaint has been passed on to the "programming team" since then and I am awaiting further notification on the status of this problem. I hope they resolve it soon because at this rate we are going to lose out on the Halloween Event substantially. I hope they recompense us for the lost play time because I have spent a lot of money on this game's online store and expect better service then I have received on this technical problem. It's ridiculous that it is taking this long to resolve.

  4. #24
    Mayor Wimpy's Avatar
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    Zeus
    What a rotten deal.
    If something can go wrong, it will.

  5. #25
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    ok update still cannot get on game sent in several tickets replys etc... I tried to get on test server I can with no problems so why cant I get into reg game??? I also noticed that if you hit gem shop button another messagewill come up with a you have been banned from the settlers online that's not right either strange errors messages!!! and of course still getting the general error message

  6. #26
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    Mar 2012
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    Zeus
    They are completely ignoring us. My situation was forwarded to the "Programming Team" almost two weeks ago by a guy named "Rivers" on the Technical Team and have not heard from him or the "Programming Team" since except for the one time I contacted Rivers after a week of waiting only to be told that once the "Programing Team" has had a matter forwarded to them no ETA can be provided about fixing. It is now over a month since I have been able to log in successfully: since the day after the Halloween patch. Unbelievable. I am pretty sure I am now just being ignored and I doubt the "Programming Team" has begun to resolve my problem, if they have even bothered to read the report.

  7. #27
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    Zeus
    Buy gems, they'll care then, I promise!!! (and my nose is bigger than pinnochio's)

  8. #28
    Recruit MJ_Dyheli's Avatar
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    May 2012
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    Zeus
    I was going along just fine, lag not much worse than normal, and all of a sudden, I get this message pop up "Server Zone Crashed. An error was detected on this zone. Please try again" No matter what I try, I get the same message after I go thru the initial load.. I have refreshed, cleared cache, rebooted my machine, all to no avail.
    I can log on just fine to Test, but not to Zeus. I asked a friend to try to log in as me, and she got the same error, but she can get around on hers just fine.
    Not only am I going to loose all my mines, etc., but I've been working since the first day of accomplishments on the 1-year logging in every day accomplishment; that's gonna be down the tubes now!
    MJ_Dyheli >^;^<

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