Reply to Thread
Page 5 of 5 FirstFirst ... 3 4 5
Results 41 to 48 of 48

Thread: Did Your Purchase Gems During the 3X Sale?

  1. #41
    Mayor
    Join Date
    Nov 2013
    Posts
    1,040
    World
    Zeus
    Quote Originally Posted by BB_Endesmor View Post
    Hello everyone,

    Please contact Customer Support regarding your failed purchases, my colleagues will assit you.

    BB_Endesmor
    I am not the one with failed purchases.. but isn't that still harder for players to spend money on the game.. first go through the issue with payments, and then contact customer support... I had to do this for my cell phone service (believe it or not.. and it's not fun). I was hoping for a better response from BB, something like, we are working on improving the experience, including consideration of a different / better payment processing service.

  2. #42
    Settler NeoOne's Avatar
    Join Date
    Mar 2014
    Location
    La Crescenta, CA
    Posts
    144
    World
    Zeus
    Quote Originally Posted by alice007 View Post
    I am not the one with failed purchases.. but isn't that still harder for players to spend money on the game.. first go through the issue with payments, and then contact customer support... I had to do this for my cell phone service (believe it or not.. and it's not fun). I was hoping for a better response from BB, something like, we are working on improving the experience, including consideration of a different / better payment processing service.

    and let's not forget, CS is not open/available off-hours (their time, not yours), so problem just gets compounded and/or impossible to resolve while sale is in progress.
    "My religion encompasses all religions. I believe in God, I believe in the universe. I believe you are god, I believe I am god; I believe the earth is god and the universe is god. We're all god."
    --- Ray Bradbury

  3. #43
    Mayor
    Join Date
    Jul 2013
    Location
    ontario, canada
    Posts
    1,410
    World
    Ares
    telling us to contact support is like kicking us in the teeth while were down... the gem sales are typically less than 24 hours long... it takes support average of SEVEN days to respond to tickets i send... Also CS is in germany -- not north america - which is a different time zone from ours entirely.

  4. #44
    Community Manager BB_Endesmor's Avatar
    Join Date
    Jul 2014
    Posts
    1,920
    World
    Ares
    Hello,

    I have asked you to contact Customer Support because I cannot solve your problem myself.
    I do not have access to the necessary data to help you and check what happened, but Customer Support is here for you and has been trained to handle such things.

    We reply to tickets as soon as we can, usually under 24 hours.

    BB_Endesmor

  5. #45
    Mayor Wimpy's Avatar
    Join Date
    Jul 2011
    Location
    Dallas Texas
    Posts
    3,934
    World
    Zeus
    I missed out on buying $198 in gems. I guess I really don't have to play this game anymore. I couldn't even open the site to place an order.

  6. #46
    Mayor
    Join Date
    Jul 2013
    Location
    ontario, canada
    Posts
    1,410
    World
    Ares
    ONCE again another Gem Sale.. ONCE AGAIN BB used xolla... Once again payment cannot be accepted

    5010: Reject by security system

    i have no issues using my card with any other merchant.

  7. #47
    Noble Ornias's Avatar
    Join Date
    Feb 2012
    Location
    North Carolina
    Posts
    316
    World
    Zeus
    Quote Originally Posted by Ciara_Belle View Post
    ONCE again another Gem Sale.. ONCE AGAIN BB used xolla... Once again payment cannot be accepted

    5010: Reject by security system

    i have no issues using my card with any other merchant.
    Yep, would not accept my Paypal account directly, for the 4th time, I had to back door it.
    Hanlon's razor: Never attribute to malice that which is adequately explained by stupidity.

  8. #48
    Mayor Raubhautz's Avatar
    Join Date
    Aug 2013
    Location
    Comporellon
    Posts
    2,203
    World
    Zeus
    Well, it is not a 3x sale, so... not buying any gems. Next time, perhaps.
    “Many that live deserve death. And some die that deserve life. Can you give it to them? Then be not too eager to deal out death in the name of justice, fearing for your own safety. Even the wise cannot see all ends.”
    J. R. R. Tolkien

Reply to Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts