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Thread: Browser Freezes

  1. #1
    Settler
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    Apr 2014
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    Browser Freezes

    I've been having issues with browser freezes.

    I play on several different machines at different times. A new Win10 laptop, a Win10 desktop, A Win8.1 laptop and a Vista laptop. All up to date except the Vista laptop which has some annoying update fails on some MSOffice security updates that I really don't care to pursue.

    It seems to be the worst on Chrome on Win10. It happens in Chrome, Firefox, and Edge browsers.

    As best I can tell, it's an issue with TSO and flash. This doesn't happen at any other time with any other game, app or program. It only ever happens with TSO, across all these different machines and OS versions.

    I know other players are experiencing this but I don't see a thread about it (did I just miss it?).

    Is this a known issue and if so, is there a remedy or expected fix?

  2. #2
    Community Manager BB_Endesmor's Avatar
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    Hi TboneX,

    Please contact our Customer Support, include in your ticket everything you mentioned above and my colleagues will assist you.

    I will let you know if read similar reports from other players.

    BB_Endesmor

  3. #3
    Settler
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    Quote Originally Posted by BB_Endesmor View Post
    Hi TboneX,

    Please contact our Customer Support, include in your ticket everything you mentioned above and my colleagues will assist you.

    I will let you know if read similar reports from other players.

    BB_Endesmor
    Thanks Endesmor. I just did so. Completely forgot about doing that.

  4. #4
    Veteran General
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    It is happening for everyone. Leaving the game up starts to slow things down until eventually it locks up. It is definitely something to do with the game and flash. When I go to task manager to close whatever browser I am using I see Flash is hogging up the memory. I am guessing something in the programming just keeps adding up and it is not dumping every so often like it is used to.
    One army. Pretty please.

  5. #5
    Recruit
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    Mar 2014
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    I noticed the freeze often happens when new mail is arriving.

  6. #6
    Mayor Perwyn's Avatar
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    Or when a new quest, for example, collectibles quest, comes up. Or when I move a building. or destroy a building, or build a new building or mine. Also when I come home from visiting a friends island, or home from an adventure. And like SweaterPuppies said, if I leave the game up for an extended time eventually the screen freezes up completely and I have no choice but to refresh. At which point the message "a plugin has stopped responding" appears and I have to click stop plugin before the refresh proceeds. I don't have it nearly as bad as some people who can barely play at all.
    "Very little is needed to make a happy life; it is all within yourself, in your way of thinking." ~ Marcus Aurelius

  7. #7
    Mayor EpsilonSilver's Avatar
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    Zeus
    It's just the NSA. Relax.

  8. #8
    Recruit
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    Zeus
    Its been happening for a while and it just keeps getting worse.

  9. #9
    Settlers Guide Evil_J's Avatar
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    its been like that since the deploy of xxl package
    for me gets worse when building on the new islands

  10. #10
    Soldier
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    Oct 2012
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    Woah...ES trim that beard children play this game.

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