I love this game and I believe BB is doing a good job. But I think that they must improve their customer service.
I always believed that customer satisfaction surveys were annoying and useless. But at least they offer some kind of relief. When I go to Wal-Mart they ask me to complete a survey to help them improve their customer service. I can even win a gift card. McDonald's will give me a coupon if I do so. Even other nasty companies like Apple or GM want my feedback so they can make my next visit better. That's how they do business in America.
And what about BB? When I file a ticket, they always politely provide some vague answer and they "copy-and-paste" some apologies. They are always prompt to close the case and they invite me to send another ticket if I want. That's exactly as if the manager at Wal-Mart was saying "Hey! if you're not happy, you can always come back tomorrow to see if I care."
I don't think that completing a survey will change anything with BB's customer service, but at least that will give me the illusion that somehow they care. Sort of. And even if that ends up in the trash bin, at least I can vent my frustration and keep playing happily thereafter.