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Thread: Re: Codes sent to validated email addresses

  1. #11
    Mayor Raubhautz's Avatar
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    Quote Originally Posted by Eriond View Post
    I am signed up for the newsletters, don't think I've ever gotten one in 4.5 years.

    Wonder if it makes a difference if you are signed up to login via email directly, Uplay, or Facebook.
    That is a good question, but not sure if it is sole issue: I have received, perhaps 80% of the vouchers but not all (not this one), and I am a direct email player.

    It could also be noted that I use the identical email for my German server account, though I have never received any vouchers for that account.
    “Many that live deserve death. And some die that deserve life. Can you give it to them? Then be not too eager to deal out death in the name of justice, fearing for your own safety. Even the wise cannot see all ends.”
    J. R. R. Tolkien

  2. #12
    Mayor Raubhautz's Avatar
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    Quote Originally Posted by BB_Aeyline View Post
    Hello Settlers,

    If you did not receive the latest newsletter by email, please contact our customer support department by submitting a ticket. Our agents will be able to determine whether you have signed up for it, and credit your account accordingly.

    Cheers,


    BB_Aeyline
    Thank you, done!
    “Many that live deserve death. And some die that deserve life. Can you give it to them? Then be not too eager to deal out death in the name of justice, fearing for your own safety. Even the wise cannot see all ends.”
    J. R. R. Tolkien

  3. #13
    Settler
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    I sent in ticket also, still waiting
    Enjoy your own life without comparing it with that of others.

  4. #14
    Recruit
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    Ticket sent. Now for the wait and see game to begin

  5. #15
    Noble Eriond's Avatar
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    Quote Originally Posted by BB_Aeyline View Post
    Hello Settlers,

    If you did not receive the latest newsletter by email, please contact our customer support department by submitting a ticket. Our agents will be able to determine whether you have signed up for it, and credit your account accordingly.

    Cheers,


    BB_Aeyline
    So, I did this ... and got the canned response to check my spam folder. Which I had, and where it is not. Hopefully the 2nd try is the charm.

  6. #16
    Recruit
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    Sent ticket in and got mine via game mail. Tks

  7. #17
    Recruit
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    this I did...and was told that while they can determine that NOW I am signed up for it, nothing can be done about past codes and e-mails. Vey disappointed this cannot be cleared up when others say it was taken care of easily and efficiently.

  8. #18
    Soldier
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    Quote Originally Posted by Schipperke View Post
    I submitted a ticket to support as per BB Aeyline's recommendation, and within 4 hours I had my crystals and other goodies in an in-game message! Thank you, BB Aeyline and the support team for such a speedy response. I still don't know why I didn't get the original mailing as I do have newsletters checked, but I guess sometimes things just happen. The important thing is it was handled very quickly and now all is well.
    Ditto! Just received mine within two hours of sending the ticket

  9. #19
    Settler
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    I received mine (in game mail) this morning. Thank you BB.
    Enjoy your own life without comparing it with that of others.

  10. #20
    Veteran General
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    sent ticket at 3;44pm est yesterday. Not even an auto response from BB.

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