Reply to Thread
Page 1 of 5 1 2 3 ... LastLast
Results 1 to 10 of 41

Thread: Re: Codes sent to validated email addresses

  1. #1
    Settler
    Join Date
    Aug 2013
    Posts
    232
    World
    Ares

    Re: Codes sent to validated email addresses

    Again, guild mates tell me that they received a code, this one for crystals, buff and deposit (for excelsior introduction) that I haven't gotten. I have a validated email, was valid over last few of these codes which I DON'T receive. Explain to me why I don't get these codes BB.
    Enjoy your own life without comparing it with that of others.

  2. #2
    Settler
    Join Date
    Sep 2015
    Posts
    138
    World
    Ares
    I didn't get a code this time either even though I've always received them in the past and my email address is the same as it was when I received the other codes. Was the excelsior code only sent to some of the players?

  3. #3
    Soldier
    Join Date
    Sep 2012
    Posts
    58
    World
    Ares
    add me to the list, no mail :\

  4. #4
    Soldier
    Join Date
    Nov 2012
    Posts
    69
    World
    Ares
    Same here - free crystals when redeemed, too. I submitted a help/support letter saying I could not redeem the current voucher code TSO-ITL7-HSGE-A83C-B0N0. The reply was, "where did you get the code?". Seems you have to subscribe to a newsletter to get these "special" vouchers.

  5. #5
    Mayor
    Join Date
    Oct 2013
    Posts
    1,363
    World
    Ares
    The e-mail comes from news, and I am subscribed to the newsletter and did receive it.

  6. #6
    Veteran General
    Join Date
    Jul 2013
    Location
    ontario, canada
    Posts
    962
    World
    Ares
    same here - no code.. i used the 2 my guildies passed on.. BOTH times it said i would get mail bonus.. nothing (more than 24 hours now)..

    it's totally unfair that everyone isn't sent the emails.

    i'm subscribed to newsletters too - but i rarely get them. (checked spam and quarantine).

    cb

  7. #7
    Noble Eriond's Avatar
    Join Date
    Feb 2012
    Location
    Vale of Aldur
    Posts
    345
    World
    Zeus
    I am signed up for the newsletters, don't think I've ever gotten one in 4.5 years.

    Wonder if it makes a difference if you are signed up to login via email directly, Uplay, or Facebook.

  8. #8
    Soldier
    Join Date
    Nov 2012
    Posts
    69
    World
    Ares
    My mate logs in via Uplay and got the code emailed to her. I login using Facebook and get nothing. Eriond may be right...

  9. #9
    Community Manager BB_Aeyline's Avatar
    Join Date
    Jul 2014
    Posts
    864
    World
    Ares
    Hello Settlers,

    If you did not receive the latest newsletter by email, please contact our customer support department by submitting a ticket. Our agents will be able to determine whether you have signed up for it, and credit your account accordingly.

    Cheers,


    BB_Aeyline

  10. #10
    Settler
    Join Date
    Sep 2015
    Posts
    138
    World
    Ares
    I submitted a ticket to support as per BB Aeyline's recommendation, and within 4 hours I had my crystals and other goodies in an in-game message! Thank you, BB Aeyline and the support team for such a speedy response. I still don't know why I didn't get the original mailing as I do have newsletters checked, but I guess sometimes things just happen. The important thing is it was handled very quickly and now all is well.

Reply to Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts