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Thread: PSA: Unable to login with Error Refresh popup

  1. #1
    Recruit
    Join Date
    Sep 2011
    Posts
    12
    World
    Zeus

    PSA: Unable to login with Error Refresh popup

    I was recently unable to log into the game/website for a couple days. All troubleshooting completed did not change the result. I then realized just before the issue started I linked my Ubi & Twitch accounts.

    Deleting the link resulted in normal login to Settlers. Confirmed that by relinking the same failure occurred. So if anyone having the same issue and you have twitch linked, I'd delete the link till they fix the issue.

  2. #2
    Community Manager BB_Aeyline's Avatar
    Join Date
    Jul 2014
    Posts
    862
    World
    Ares
    Hello Lupi,

    Thank you for bringing this to our attention. Our team has looked into this matter and informed us that the service is now available.

    Cheers,

    BB_Aeyline

  3. #3
    Recruit
    Join Date
    Nov 2015
    Posts
    5
    World
    Zeus
    still have the same problem here

  4. #4
    Recruit
    Join Date
    Sep 2016
    Location
    somewhere in the east
    Posts
    6
    World
    Zeus
    I have a problem logging in. it tells me Uplay isnt available right now. I use chrome normally, but also tried on firefox. both sites tell me that the site is not secure.
    prntscr.com/f20wp4 i then get "sorry an error occured refresh page " prntscr.com/f20xvx

    and to contact the site admins.

    I hope this issue will be resolved soon as i am a daily player.

    MsD
    Last edited by MsDevilart; 04-28-17 at 01:41 pm. Reason: 2nd error message

  5. #5
    Soldier
    Join Date
    Jun 2012
    Location
    South Louisiana
    Posts
    55
    World
    Zeus
    I am having trouble logging in, as well. I get the "sorry an error occurred, refresh page". What's going on? I'm a daily player and I do not want to screw up my gem day.
    Proud leader of Eden, where everyone is accepted and respected, regardless of playing level. Write me for a free membership!

  6. #6
    Settler Graywolf's Avatar
    Join Date
    Jul 2011
    Location
    Michigan
    Posts
    133
    World
    Zeus

    Log-in screen not functioning

    what is up with log-in screen... Error
    Sorry, an error occurred. Please refresh the page and try again.

    • " Nothing is foolproof for a sufficiently talented fool. "

  7. #7
    Soldier
    Join Date
    Jul 2012
    Posts
    86
    World
    Zeus
    can't log in got the same error message as u guys

  8. #8
    Mayor
    Join Date
    Oct 2013
    Posts
    1,648
    World
    Ares
    Haven't been able to login the last few hours but working now.

  9. #9
    Recruit
    Join Date
    Sep 2011
    Posts
    4
    World
    Zeus
    Same thing happening with me, can't login even after refreshing, rebooting, etc.....

  10. #10
    Recruit
    Join Date
    Sep 2011
    Posts
    4
    World
    Zeus

    Login not working

    Can't log in, says to refresh, same thing after refresh, even after reboot

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