Originally Posted by
TboneX
I don't forget that there is a time difference. I stated the inconvenience in terms of what it does to the customer base right here, where I am. Because that's what matters to me, the customer, right here.
As a customer, I have the right to do that. Any business that fails to recognize and address things on the terms of what appeals and does not appeal to their customers is cruising for a bruising. Take care of your customers - or someone else will. That's pretty elementary. Taking down the game at that time to address, what was an admittedly a problem that did need to be fixed but was not game stopping for anyone was not customer friendly.
I like the game, play it every day. Spend some money now and again. I like the community. My criticism is of the situation, not of the people but it's real and it's serious. I wouldn't bother to say it unless I wanted it to be heard and taken seriously. This is not venting.
I don't see enough new players and things like this morning's timing are real turn-offs for people, most especially those who have a smorgasbord of other game offerings out there in the world and no vested interest in the game already the way most of those who have been around a year or more seem to do.
While a single event like this won't kill the community, failing to grow it by customer friendly decisions eventually will.