Originally Posted by
YellowTulip
BB_Odhran, thank you very much for responding.
I have been updating the ticket every couple days in order to keep it open. As of this morning, I still have not received any sort of reply.
Since "No Reply to Tickets" has been on ongoing issue for the past couple of years. I also had submitted a ticket to Ubisoft corporate site. Just this morning I finally received a reply from them to the effect that they have notified the developer and can't provide further information as to when a patch might be issued. I can't say this was the most helpful reply. Fixing the glitch that caused this would be nice for future events, but the only real solution for people during a limited time event is going to require updating the user data on the database backend.
I have cleared all the Easter Achievements I can without spending gems/eggs, and still am short the amount needed to raise my Easter Building to Level 6. At this point, I'll probably either have to spend a large number of eggs on the relatively useless Where Do Easter Eggs Come From scenarios, or hope that the last minute fifth Easter sub-quest is the one that didn't clear the first time and then attempt to fast forward through it using gems. I really would rather use the resources for other items rather than to bypass software glitches.
I worked Customer Returns as a secondary job for a small mail-order/publisher operation for 10 years. During that time we frequently had to deny customer requests for various reasons, but "No Response" was never an option. As I look at my Yahoo mailbox and see the number of tickets I've submitted the past few years that I have never received responses too, I can say that BlueByte's broken support system bothers me more than the actual software bugs which prompted the tickets to be submitted.