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Thread: [Feedback] Dev Diary Valentine Event 2019

  1. #161
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    Quote Originally Posted by Hellvena View Post
    I would like to post my thoughts although I know no one is going to read them.
    This event was great. Why was it great you ask?
    It simply exemplifies that the developers are hard at work to make new content and keep the game compelling.
    This should always be encouraged. Even if the new content is deemed useless or unnecessary. It doesn't matter that bugs or issues are profound because of it. That can always be addressed and fixed when the issues rise. It takes time and we should exercise patience.
    When you read feedback and feel that most of it is negative, just remember this. Your doing a great job and people will always be grumpy or unhappy about something. That's just human nature.
    Not all content is for everyone, build your island to your style of play and leave everything else under the table. You don't need everything in life, just the things that make you happy.
    And what makes me happy is knowing the developers are hard at work creating more content.
    You are right... and you are not.

    I know they are working hard on all this new content and I really appreciate what an amazing job they did (specially with MCC).

    My problem is the quality of their work. And the lack of respect they are showing to us by launching in game a lot of stuff they knew they doesn't work properly. People posted endless comments on test forum about all the bugs and they still chose to launch them anyway.
    Not even bothered to warn the players 'we knew we didn't fix all issues with the new buildings/specialists/buffs and we will do it as soon we can, thank you for your understanding'. Was that so hard to say? To communicate with us?

    I love the idea of triggering the loot boost when some special conditions are achieved. I think it is brilliant and the game was needing something like that, to make things more interesting and the event more challenging, to think outside of the box and be out of the usual routine.

    The reason I am still posting here is that I care and I want things to go better. When I do a mistake I acknowledge it and I try hard do not repeat it. What I saw/perceived form BB was... nothing. Their only way to admit they did a mistake is/was to send us packages compensations. The bigger the mistakes the bigger the packages.
    They even tried to throw on us the bug from v-cards, saying we don't know how to use it and it might be the lag. I know BB Alex's policy is 'never trust the client' but when so many people are saying same thing and give proof of it then it must be a bit of truth in what they are saying, yes? They should respect our intelligence and our experience in playing this game. Then we will show them more respect and we will start trusting them again. If they officially acknowledge something only when forced to and ignore us and delay to fix the issues we complain about, how can we post nice and encouraging comments?

  2. #162
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    Quote Originally Posted by Hellvena View Post
    I would like to post my thoughts although I know no one is going to read them.
    This event was great. Why was it great you ask?
    It simply exemplifies that the developers are hard at work to make new content and keep the game compelling.
    This should always be encouraged. Even if the new content is deemed useless or unnecessary. It doesn't matter that bugs or issues are profound because of it. That can always be addressed and fixed when the issues rise. It takes time and we should exercise patience.
    When you read feedback and feel that most of it is negative, just remember this. Your doing a great job and people will always be grumpy or unhappy about something. That's just human nature.
    Not all content is for everyone, build your island to your style of play and leave everything else under the table. You don't need everything in life, just the things that make you happy.
    And what makes me happy is knowing the developers are hard at work creating more content.
    I completely agree. Devs are doing excellent work. Programmers are doing what they can. It's not always easy to maintain 7-8 years of code.

    However, Customer Service and Client Communications are a disaster. They have always been terrible and it seems it's not going to change anytime soon. Because the game is awesome, players are able to move on. However, ironically, some members in the communication department seems to have very limited social skills. Many of the players that I know are above 40-50 years old. BB should know that. Personally, I think that communications should not look as if they had been written by some arrogant 25y.o hipster. It doesn't matter if it's a computer game, or a mortgage, or a cheeseburger; I expect professionalism (AKA respect). Client comes first. Period.
    Whence comest thou?

  3. #163
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    Love Garden lvl 2 doesn't work

    It took me this long to rearrange my island to allow 25 res to be buffed in the time period. I have 4 gardens - so my cool down is approx 5 hrs. I have 25 res buffed at once. But i still get lvl 1 love garden buff (for pop).

    Unfortunately - other than doing basic counting - theres no where that shows 'total buffed'

    in s3 -- i have 15 --



    in s8 i have 10 more



    totally 25 in . under 11 hrs (clearing the get 20 buildings quest and starting the next 'mini' quest)


  4. #164
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    Quote Originally Posted by Ciara_Belle View Post
    Love Garden lvl 2 doesn't work

    It took me this long to rearrange my island to allow 25 res to be buffed in the time period. I have 4 gardens - so my cool down is approx 5 hrs. I have 25 res buffed at once. But i still get lvl 1 love garden buff (for pop).

    Unfortunately - other than doing basic counting - theres no where that shows 'total buffed'

    in s3 -- i have 15 --



    in s8 i have 10 more



    totally 25 in . under 11 hrs (clearing the get 20 buildings quest and starting the next 'mini' quest)

    You should be getting a reply back to your support ticket soon. We had a few agents go on vacation, but should be back today.

    -BB_Odhran

  5. #165
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    Quote Originally Posted by BB_Odhran View Post
    You should be getting a reply back to your support ticket soon. We had a few agents go on vacation, but should be back today.

    -BB_Odhran
    LOL i didnt send a support ticket in... after 6 years i think my requests go to the "bugs us too much" mailbox

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